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  1. #1
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    Help and Support Error Message (SR-1)

    NB These were originally asked as Private Messages but are posted here for all to see in case they can help others. Linda

    Hi SMBP,

    Here I am again, with one final question about that pesky Compaq/ OEM Help and Support error message. I've been going back through your instructions this week, ensuring that I've done them. System File Checker was done before Christmas and didn't help. I tried to go way back in System Restore, but - because I put it off for so long - I can't go back far enough (to early August) to access a restore point when the error message did not appear.

    The reason I'm revisiting this one more time, is that I am now ready to install Office 2003, but wonder if I should get rid of this one glitch before doing so. It seems that, at this point, I would have to strip the hard drive and start all over (with only the OEM's restore disks; no lone Windows XP disk shipped with the computer). Obviously, that would mean days of work and frustration.

    Or do you think I should just ignore the problem (as one Lounger suggested) as it doesn't seem to affect anything else and the messages they keep sending likely refer to viruses which I know about from Norton and Woody anyway.

    Guess I'm looking for sound technical advice from a guru before going on. Hope you don't mind my coming back to you one more time on this.

    Linda

    Answer:

    Linda--

    1) I can't recommend strongly enough you ignore the problem. It's annoying for the reason we all get annoyed. We want absolute control over Windows, our PCs and the gui. Maybe you'd fix it by wiping and reloading but probably not. Compac has that coded in and it could probably be surgically removed if I used OEM tools that I have for OEM builders, but it would be a pain in the ass and time consuming and it's not hurting you a bit. Help and Support if I understand correctly works fine. You just have Compac's logo shoved in your face. I encourage you to use Help and Support because most people don't realize it searches for MSKBs on the subject as well and that's really sometimes useful and it has good stuff . It's 1000 times better than it was in previous versions.

    2) It will not affect Office 2003 one bit--it is a little gui design regedit that the OEM Compac did with system builder tools and has nothing to do with Office or anything else.

    Enjoy Office 2003. It's easy to install--just make sure you tell it if you want to keep any older programs from a previous Office version--a common thing is people having Access in XP or 2000 and not buying it in 2003 and wanting to keep their old Access. You can keep any old program except you can't coexist two separate Outlooks.

    SMBP

    Hi, and thanks for your super fast reply! And advice. Consider it followed.

    Before moving into "ignore it" mode, one clarification (to be sure I've been clear about my H and S situation): I can use every link on the page except the one Compaq inserted called "Instant Support" (hovering over it says "contact a support professional", which is an HP/ Compaq person - in India, more than likely!). From an earlier Lounger's screen shot of what an out-of-the-box Dell Help and Support page looks like, that is the one addition on this Compaq machine. It alone is inaccessible, bringing up the "Exception in DiplayIncidentList" error message.

    So, with that as the situation, my best (and sanest!) approach is to ignore it and stop fretting! Right? (Just want to be absolutely sure!).

    Appreciate - as always - your patience and support. I am excited about getting Office 2003 going. Glad to hear it should be an easy install. I'll probably just put all the '03 programs in (I've got Office Professional), unless you feel that one of the XP versions is better/ more stable. I've really only used Word and PowerPoint in Office XP so far. I have an earler separately purchased back then version of Publisher 2000 on a CD, but I would think that I should load the new one that now comes with Office when I need it. Do you agree?

    Here I am adding a whole bunch of questions. Hope they are easy to answer. Thanks again.

    Linda

  2. #2
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    Re: Help and Support Error Message (SR-1)

    Linda--

    The branded Help UI that you wanted to change is shown in this: Error Message on Help Page (IE6). The main question for me would be if Help and Support works as it should. I recall you saying that when you did contact the support personnel designated for you, it was not very helpful whether by phone or through the web. If so, why worry about the link to Compaq/HP. HP gave me some great help with a printer once, but they are huge and this could be an entirely different support paradigm. This problem will absolutely have nothing to do with your installation of MOS 2003. It is a quick, easy install for most people, and I think you'll have a good time with it.

    A plethora of viral information is always easy to find, and you want to keep your viral definitions updated with your software of choice, and run a competent firewall.

    Maybe some of the gurus could weigh in as well. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    SMBP

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    Re: Help and Support Error Message (SR-1)

    I am far from clear after reading the original post as to exactly what the error you are experiencing is. What pesky message? What does it say? What are the symptoms?

    Insofar as Office is concerned, Office 2003 is an incremental upgrade. Outlook 2003 is much nicer than any previous version, but I cannot never justify the upgrade price based on one application. Microsoft is having problems convincing their core market to shell out the money and upgrade for the same reason: nothing really ground-breaking is there.

    And you may also consider that Office XP is a more mature product because it has been around longer. In real-world terms, that means that many issues have been addressed in comparison to the nascent O2003 package.
    -Mark

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    Re: Help and Support Error Message (SR-1)

    Mark--

    Take a look at this thread from September 2003 on Linda's error message. It is on the error that has been bugging Linda when she tries to hit a link for Compaq Support that Compaq has apparently built into her Help and Support UI.

    SMBP

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    Re: Help and Support Error Message (SR-1)

    SMBP,

    Have gone back and re-read all my old posts (and their answers) and you're right: at this point, the sanest thing to do is forget that Instant Support link and its messages and focus on the rest of the computer, which is just fine right now. Appreciate all your advice, help and infinite patience on this.

    Linda

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    Re: Help and Support Error Message (SR-1)

    Mark,

    Thanks for your input. Just to clarify re. Office 2003: my version was received as a virtually free "tech upgrade" as we had just purchased Office XP in August. Like you, I wouldn't want to spend the money to upgrade otherwise. Heck, I was happy enough with Office 97!

    Linda

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