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  1. #1
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    office 2003 update fails (2003)

    i am trying to install kb830000. i've tried online, full file, client. they start gathering info, then give "hotfix installer encountered a problem" or " update cannot be applied".

    any ideas on how to make this work. any ideas are appreciated.

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    Re: office 2003 update fails (2003)

    What forms of protection do you have that it might be stumbling over?
    Grüße

  4. #3
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    Re: office 2003 update fails (2003)

    i've tried with norton options turned off, exiting all progs in sys tray.
    i've tried from safe mode.
    i've tried after removing the hklmsoftwaremicrosoftoffice10.0 word and outlook entries (and reinstalled them after this didn't help)

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    Re: office 2003 update fails (2003)

    btw, there are reg folders for office 8.0 and 9.0 with outlook entries (i have not idea why 8. and 9.0 would be there). i haven't tried removing them.

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    Re: office 2003 update fails (2003)

    Office 2003 is Office 11.0. Are you operating with an upgrade? If you're not running with an upgrade and you're running WinXP, I would suggest setting a restore point and then try deleting both keys. (Back them up in any event - as a "belt & braces".)
    Grüße

  7. #6
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    Re: office 2003 update fails (2003)

    unkamunka, thanks for taking the time to help me with this.

    i was running ofxp and upgraded to of03. no earlier versions of office on this partition. another partition is still using win98 with ofxp.

    i exported and deleted, from hklm/..../office, and kkcu/..../office, 8.0 floder, 9.0 folder, all keys from 10.0 except common. registration and front page.
    i rebooted with only goback and logitech mouse driver booting.
    tried both client update and full file. same results. they start to check system/unpack files, then shut down, with messages mentioned previously.

    what now?

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    Re: office 2003 update fails (2003)

    Have you cleared your cache of Temperory Internet Files and surplus cookies? It may be that you are being caught with the leftovers of your previous attempts.
    Grüße

  9. #8
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    Re: office 2003 update fails (2003)

    cookies automatically clear at boot, except for those designated to be saved. all temp files cleaned.

    still no go.
    is there a log that may give a clue about where it is failing?

  10. #9
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    Re: office 2003 update fails (2003)

    Squares--

    What version of Word do you have? Search for or go to winword.exe in the Office 11 folder>rt. ck. properties. Where are you installing/downloading from? Office Update? The update has Winword.exe 11.0.6113.0. Are you getting any specific error number info or does Start>Run>eventvwr.msc>Application/System give you any? That's the log that may give you the clue about why it's failing. I'm also thinking maybe you can get it installed through another tool.

    SMBP

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    Re: office 2003 update fails (2003)

    windword.exe v. 11.0.5604.0
    i downloaded the update from microsoft office update.
    i found a 0hotfix.log . at the bottom it showed a 1603 error. this was the only error message in the log. research has shown it to not be a very specific error.
    here are the lines from the bottom of the log there was a long series of the 'product{...}.... not install. cannot patch' lines:
    -------------------------------------------------------------------------------------
    Product {90110422-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
    Product {91110422-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
    Product {91120422-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
    Product {91CA0422-6000-11D3-8CFE-0150048383C9}: Not installed. Cannot patch.
    Applying the patches...
    Applying patches to product {90110409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003...
    Applying patch DOCUME~1jmrLOCALS~1TempIXP000.TMPwinword-Binary-GLB.msp...
    Command line: PATCH="DOCUME~1jmrLOCALS~1TempIXP000.TMPwinword-Binary-GLB.msp" REBOOT=ReallySuppress
    The update failed.
    Finished processing the update on 02/09/2004 at 21:15:42.
    Encountered error 1603 while updating.
    FindError result: failed
    Error 1603 not ok to report to Setup Watson.
    -------------------------------------------------------------------

    from eventvwr.msc application, i get : 'warning', source, msiinstaller, event 1015
    then next line, 'information' msiinstaller, event 11729

    from system: no warnings. source , service control manager, events 7035 and 7036

    hope this helps.

  12. #11
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    Re: office 2003 update fails (2003)

    1603 helps some. The other numbers are event numbers. Any error info helps. Take a look at this:

    install Shield ERRDOC: Windows Installer Error 1603

    302777: PPT2000: Error Message When You Attempt to Use a Feature That Is Not Installed: Error 1603 Error_Install_Failure

    1) What's your OS on the partition where you want to update?
    2) Close any instance of Office if running when you try to update.
    3) Make sure you have the latest version of the Windows Installer for your OS.
    4) You may have to uninstall MOS2003 and reinstall.
    5) You export/deleted "all keys from 10.0 except common. registration and front page." Old versions are mentioned as one of the causes of a 1603 installation error, but Office 2003 is consistently successful in accomodating old versions of Office applications that coexist. I'm not sure of the significance of these keys in your registry on that partition, but suppose they represent a sign of an older Office version there at one time. It is not unknown for registry keys to refer to older versions with respect to IE and OE.

    SMBP

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    Re: office 2003 update fails (2003)

    smbp, thank. i have previously looked at the ERRDOC doc. the PPT2000 doesn't seem to apply. i don't use powerpoint.
    1- os: xp pro
    2-as noted above, all progs are closed
    3- will look at that later
    4- what is MOS2003?
    5-as i noted, i had ofxp, upgraded to of03.

    thanks for the help.

  14. #13
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    Re: office 2003 update fails (2003)

    I appreciate the way you're going after this. I put up the PP KB only because often times even when the KB isn't perfectly on point to the app--PP vs. Word, or even the version, you can extrapolate info that will get the job done. I was trying to get a handle on that 1603 error, which crops up AYK frequently with Office app install problems. I also wondered, and someone who uses these every day might comment if you might use a tool normally offered to Enterprises and businesses with many machines, like SUS or other tools like the ones mentioned here HF Netchk Pro, ect. to get this thing in. You might try the Technet site. I was hoping maybe a different server might do it; although it seems to be an install glitch.

    Maybe we can hear from someone who uses SUS or other tools at work as to whether one can be used for your desktop to successfully install this. I think they can, but it's the server interface that they might require that I wasn't sure about.

    I know you've been thorough in trying to get this done. Since you have XP you might be able to restore to a a point when the last Office update went in, and by default you should have the correct MSI installer. MOS is just the abbreviation that's cropped up for Microsoft Office Systems 2003--notice the trend for Photoshop, Office, many suites to be systems this year.

    SMBP

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    Re: office 2003 update fails (2003)

    The only thing that seems not to have been tried is a reinstall of Office 2003. Have you tried this?
    Grüße

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    Re: office 2003 update fails (2003)

    Have you gone to http://support.microsoft.com/?kbid=830000 and tried to install from there?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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