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  1. #1
    Star Lounger
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    Word as Editor hangs on Fowarding (Outlook XP, SP2)

    This is the error message when trying to foward and/or print email:
    This form requires Word as your e-mail editor, but Word is either busy, or cannot be found. The form will be opened in the Outlook editor instead.

    MS KBKB284900 states to uninstall Office 2000 and reinstall 2002. Client's PC was upgraded over 2 years ago from office 2000 to office XP. Uninstalled XP and Reinstalled XP. Ran Detect and repair. Obviously, there is a file hung on 2000. I dread having to rebuild...

  2. #2
    Platinum Lounger
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    Re: Word as Editor hangs on Fowarding (Outlook XP,

    See if there is a hidden template called email.dot still in the system. If it is, remove it from its location. Outlook shifted from using a special Word template (email.dot) to using the default template (normal.dot) with Outlook 2002. If the old style template is still there it could be confusing things. HTH
    Gre

  3. #3
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    Re: Word as Editor hangs on Fowarding (Outlook XP,

    Found the email.dot and removed it. Now getting "Preparing to install..." window. and the problem returns. Add/removed "Word as email editor" to no avail. Ran detect and repair for both Word and Outlook.

  4. #4
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    Re: Word as Editor hangs on Fowarding (Outlook XP,

    Sounds as if there is some progress. Are you game to try another reinstall?
    Gre

  5. #5
    Star Lounger
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    Re: Word as Editor hangs on Fowarding (Outlook XP,

    I'm game! My client may not be available for the rest of the day. I will try tomorrow. Thanks for everything!

  6. #6
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    Re: Word as Editor hangs on Fowarding (Outlook XP,

    Oddly enough but not so odd. I tried to uninstall the software and it claims it was "removed successfully." But.... When viewing the programs menu the icons were still there. I opened add/remove programs and Office XP was listed as an installed program. This program would not un-install from administrator log on. I re-installed over the program and the problems were gone. This may still be a rebuild from scratch.

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