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  1. #1
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    Error Message (Windows XP Home; Ver. 5.1, SP1)

    This may be an HP issue, but thought I'd try here first! The Lounge has never failed me yet!!

    The problem is a recurring error message when I leave the machine for a period of time:
    "System Standby Failed" (title)
    "The device driver for the 'officejet 6100 (DOT4PRT)' device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver."

    The HP OfficeJet is new and purchased at the same tmie as the computer so I can't understand how a driver could need updating. However, I know very little about drivers, and sure don't know how to update one.

    Anyone here have any suggestions? Or can tell me where I can go to find out?

    Thanks.

    Linda

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Does the OfficeJet have its own configuration interface? There might be some settings relating to power management. I can't believe HP would prevent Windows from going into Standby mode without any option or workaround.

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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Being that the "officejet 6100 " is a All-In-One piece of hardware including a "Fax" machine, one would NOT want this to power down. If it was to power down, the fax function could NOT work.
    I would think that by default the driver settings would be set NOT to allow a power down state.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  4. #4
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Linda

    I'm afraid that some of the recent HP printer drivers for multifunction devices are VERY poor.

    I have an HP LaserJet 3330MFP (multifunction printer), which works OK-ish in the first XP user to be logged on, but comes up as unable to be accessed when switching to the second userid. You will find literally hundreds of posts on the HP users BBS complaining about all sorts of problems with the scanning, faxing, printing, etc, of this device, and very little in the way of fixes in the software. The machine is due to go end-of-life very soon with a lot of people frustrated beyond measure, and swearing that they will never buy an HP printer again. Very sad since HP printers have previously had an excellent reputation (we're still using 5-8 year old LaserJet 4 Pluses!)..

    Back to your problem! Look here for OfficeJet 6110 information (I assume you have a 6110?).

    If that doesn't work, click on this, select one task or the other (Download drivers OR Troubleshooting) and type "Officejet 6110" into the search box. There seem to be some fairly new drivers...

    If you're still baffled, ask again, but you may find what you're looking for in the troubleshooting section?

    Good luck!

    John

    PS to Dave: the FAX function is standalone (mostly), and can send and receive with the PC powered off. No logs, etc, then, of course!
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  5. #5
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Start>run>type "devmgmt.msc" in the box without quotes. Expand Printers. Do you see any yellow icon ("bang") on the printer? You can then right click>select update driver. Windows may give you a generic driver or make a mistake and say you have the latest, but here you can click on properties>driver tab and compare your driver with the HP site's latest.

    Make sure you have the latest driver for that printer from the HP Site or a driver site.
    See Power Saving Features: Suspend and Standby

    I couldn't find a 6100 Printer(Is it All in One?) on the Search HP's Site for Printers.

    but once you find your printer, you can search HP's KB for that error message and in addition to the above links you can search under your device to make sure you have the newest driver for it.

    SMBP

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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Wow! I should be used to the phenomenal help on this site, but once again you have flabbergasted me with your thoughtful and helpful replies. I'm off to try them out, starting with the simplest and working my way up. Will report back with results.

    Thanks again.

    Linda

    PS John and SMBP: Yes, it is an HP All-in-One, a 6110 model.

    PPS John, yes, we've been disappointed in this HP printer, too, as it can't fax an electronic cover page and a hard copy attachment like the old 500 series All-in-One could. We've always had HP printers and thought they were the best, largely due to our first one, a LaserJet III which has been functioning beautifully since 1989!!

  7. #7
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Progress so far: in Device Manager, no printers listed per se, but did find the officejet under the following:
    - Dot4 HPZ12
    - Dot4Print
    - Dot4usb HPZ12
    - Imaging Devices
    - USPNULL HP008

    None of these had the yellow icon, so now I'm going to work through the various links provided.

    Back soon.

    Linda

  8. #8
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    John,

    After trying to find my driver in the driver site linked by SMBP and not being able to, I went back to your first link and clicked "download drivers". I eventually got to an HP site that offered a "check to see if you have the latest driver" option. That yielded the message that I DO have the newest drivers.

    .So now we're back to why that message is appearing! I found an almost similar error message on one of the HP links from SMBP, related to Windows and not mentioning drivers at all. The solutions offered there were all workarounds involving either shutting off standby (which I hate to do as it is a good energy saver) OR shutting off the OfficeJet before leaving the machine, which seems a nuisance and a tad complicated (at least after first reading).

    Any further thoughts? I will try the troubleshooting link, but I think that's how I got to the above help.

    Linda

    PS Just followed John's second link and it did take me back to where I had been, the workaround solutions.

  9. #9
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    One thing you might do Linda is to poke around on the HP site and find their forums. They have a number of very good boards specic to printer models, and their gurus hang in there to help out. Also, go to event viewer at Start>Run>eventvwr.msc>Applications and System>Stretch the box and see if you see a full error or any info about the time this happens that will help. It doesn't have to have red or yellow by it. Also as Jefferson suggested, take a good look to find any settings that will help.

    SMBP

  10. #10
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    Hi - update re. error message regarding HP All-in-One (6110).

    Determined that the current driver was the newest one by following links provided here. HP Support and I then exchanged several e-mail messages re. solving the problem. Only solutions for issue are either to turn on software only when needed (which seemed too complicated) or to disable standby and hibernation. Did the latter as it was simple.

    That should correct error message. HP might want to correct the problem with that piece of hardware, however, as it doesn't make sense to have to disable a computer feature in order to correct a printer issue. Ah well. The joys of computing!

    Thanks for all your help.

    Linda

  11. #11
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    Re: Error Message (Windows XP Home; Ver. 5.1, SP1)

    I'm glad you fixed it--you deserve some problem free time. Remember that close to75% to 80% of the problems and serious crashes when you're running on Windows (at least according to MS but not only them) are said to be driver related. You join a long line of people to say (only you said it at the polite end of the language spectrum) <img src=/S/grin.gif border=0 alt=grin width=15 height=15>, that you shouldn't have to use a go-around with a piece of hartdware and a software issue Windows or otherwise. HP printers and other of their products do seem to hold up long and well though for me--no question about that. Once I got away from ME to XP my HP printer has performed flawlessly. ME was leaking too much memory I couldn't get back.

    SMBP

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