Results 1 to 4 of 4
  1. #1
    5 Star Lounger
    Join Date
    Jan 2001
    Location
    La Jolla,CA
    Posts
    1,090
    Thanks
    13
    Thanked 37 Times in 36 Posts

    Drop-Down menus freeze all Office XP aps (2002)

    Office 2002 products are suddenly freezing whenever I click on the drop-down arrow for a menu (e.g., File|Open, click on the drop-down arrow and application freezes). Other applications not in the office suite are fine. Have full anti-virus protection, so it shouldn't be that. Interesting side note, I initially had an OEM version of Ofrfice 2002 that came with my system. Upgraded by BUYING the Office XP Professional edition. Installed it, registered it, etc. When researching this freezing problem, I uninstalled Office and then reinstalled from the Professional CD...which asked for the full set of Product ID info...however, the product that appears is NOT the Professional Edition that I purchased...but it continues to show the OEM ID. And, sigh, still freezes.

  2. Get our unique weekly Newsletter with tips and techniques, how to's and critical updates on Windows 7, Windows 8, Windows XP, Firefox, Internet Explorer, Google, etc. Join our 480,000 subscribers!

    Excel 2013: The Missing Manual

    + Get this BONUS — free!

    Get the most of Excel! Learn about new features, basics of creating a new spreadsheet and using the infamous Ribbon in the first chapter of Excel 2013: The Missing Manual - Subscribe and download Chapter 1 for free!

  3. #2
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Drop-Down menus freeze all Office XP aps (2002

    You could try Detect and Repair, but it sounds as if that would be needed for all the Apps. What you say makes if the whole thing has become dreadfully confused.
    Grüße

  4. #3
    Super Moderator
    Join Date
    Aug 2001
    Location
    Evergreen, CO, USA
    Posts
    6,497
    Thanks
    3
    Thanked 42 Times in 42 Posts

    Re: Drop-Down menus freeze all Office XP aps (2002)

    I suspect you didn't actually remove the OEM version before you installed the Professional version - and you may need to use the tools mentioned frequently in other threads to actually clean up the things the uninstall leaves hanging around. Not lots of fun, but that seems to be the general concensus for this kind of problem.
    Wendell

  5. #4
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Los Angeles Area, California, USA
    Posts
    7,453
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Drop-Down menus freeze all Office XP aps (2002)

    Hi Kevin:
    One other thing you might try is to look in the Office startup folder & see if there are any add-ins. If so, you might remove them & test by starting applications & then adding back the add-ins one at a time. This is similar to Step 3 that I describe in <post#=197827>post 197827</post#>.
    Hope this helps,

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •