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  1. #1
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    image prints with line around it (Word XP sp 2)

    Our standard firm letter template has an image inserted inline into the header of the document. Recently, we have started to receive calls that this image is printing with a line around it (said line has been described as a border, a shadow and a line by different people - see example to choose your own description). Deleting and reinserting the image as a different file type (a TIF instead of a bmp) seems to solve the problem. Unfortunately, this is not an easy fix since the bmp image is in every letter created in the past three years. I suspect that this is partially a printer driver issue because it tends to appear only when using certain printer drivers. However, the drivers that seems to cause this problem, the LaserJet 4000 and 4100 PCL 5e , are the ONLY driver that we have found that solves every single other Windows XP printing issue we have had. So I need to find a way to fix this without scrapping our driver. Does anyone know what could be causing this, and how to fix it? I know it's a long shot, but HELP!!! I've attached an example of what the line looks like. . .
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  2. #2
    Super Moderator jscher2000's Avatar
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    Re: image prints with line around it (Word XP sp 2)

    Oddly, I don't see any line/border in that PDF. Perhaps it isn't using the HP driver?

    Is the image a "linked" or "embedded" object (in which case, Alt+F9 yields something like {

  3. #3
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    Re: image prints shaded (Word XP sp 2)

    It's just a picture that was inserted into the template via Insert Picture from file. However, I have more information that may make this more or less difficult to solve. Since posting the original message I saw a print out of what the users are seeing, and it is different than what I see. Apparently, my issue (which was in the attachment) only happens when generating a pdf file. The issue others are seeing is similar except that instead of the line around the image, the image prints like it it is shaded. However, I no longer think that it is driver related because I can print the same document to the same printer using the same driver as those having the problem and not get the shading.

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