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  1. #1
    New Lounger
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    Printer in Memory (Access 2002)

    I have a customer who recently changed their server. I
    built them an Access 2002 database.

    The only problem they had when they changed servers is
    when some of the users they try to print an error message comes up saying
    the "abc" printer is no longer accessible do you want to
    print to "efg" (efg being the correct path name to the new
    printer) So they can print to the new printer but can not
    elimiate the old printer from memory.

    They deleted all referrences to the old printer in the
    registry and tried some other things as well. They also
    deleted any network connections to the old printer.

    Any suggestions?
    ..


    .

  2. #2
    Plutonium Lounger
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    Re: Printer in Memory (Access 2002)

    Welcome to Woody's Lounge!

    In an Access report, you have two options for the printer:
    - Use whatever is set as the default system printer, or
    - Use a specific printer.
    If one or more of the reports in the database have been set for a specific printer, they will keep asking for it.

  3. #3
    New Lounger
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    Re: Printer in Memory (Access 2002)

    Thanks for the input. I do understand the reports are initial set up with a default printer. The stranged thing is only a couple machines out a dozen or so still show the old printer in memory. We did not have to make changes on any of the other machines they just automatically recognized the new printer and contain no info on the old printer.

    The database contains dozens of reports. Do you think we would have to go in on each machine and change the printer for the reports?

  4. #4
    Plutonium Lounger
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    Re: Printer in Memory (Access 2002)

    If there are no problems on other PC's, it would seem that the reports have been set up to use the default printer. The problem is not in Access or in the database then, but something specific to some PC's. I'm afraid I have no idea how to solve this.
    I would not recommend modifying all the reports to use the new printer, unless there is no other workaround.

  5. #5
    Plutonium Lounger
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    Re: Printer in Memory (Access 2002)

    It sounds like those PCs having the problem still have the old printer in their list of printers and that is still set as the default. That is a setup problem on those PCs, not an Access issue at all.
    Charlotte

  6. #6
    New Lounger
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    Re: Printer in Memory (Access 2002)

    Thanks for the reply. I actually had the customer check (He is a real IT guy) and he claims all referrances to the old printer are gone. They deleted all traces of the old printer including registry entries. That is why this is so puzzling. It may not be an access problem but we think we took care of all the windows issues.

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