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  1. #1
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    Advice on Norton Internet Security 2004

    I received this suite installed on my new box, so I'm not too familiar with it yet. The one feature that doesn't seem to be working is the Visual Tracking associated with the Attack Alert. This worked on one occassion, but now fails to show anything. I can see it trying to load something, but no trace route or graphic appears. I thought that maybe the offending IP address had become unavailable, but I am able to trace/ ping it by other means. I have followed all the troubleshooting advice (why is there so much of it?) and verified that IE6 can still run java in accordance with all the recommended security settings, and that all other settings are correct.

    Although it's just a bit of a toy (IMO) it would be nice to have all components running as they should. I've noticed some discussion of previous releases of this software, and was hoping someone here might provide some inspiration. Any suggestions please?

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    Re: Advice on Norton Internet Security 2004

    I would love to tell you what I think,,but don't want to make ya mad,,or anyone else for that matter. <img src=/S/flee.gif border=0 alt=flee width=25 height=25>

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    Re: Advice on Norton Internet Security 2004

    I don't have 2004 Alan, but I have 2003 and it has visual tracking. This has the basics, but you've probably already done this--pretty simple. You might have to uninstall and reinstall because although I've found anything Symantec fairly consistent, when it decides to get buggy it can be a challenge and an adventure:

    How to use Visual Tracking with Norton Internet Security or Norton Personal Firewall 2003
    <A target="_blank" HREF="http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb0a788256bc7005c3fa3/aa00fe97603f897388256b4c0009d6fb?OpenDocument&prod =&ver=&src=sg&pcode=&svy=&csm=no">
    How to determine who is attacking your computer</A>

    SMBP

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    Re: Advice on Norton Internet Security 2004

    That second link proved useful thanks, at least to the extent that I know that that java applet works in my browser. It may, as you say, be a case of reinstalling, but as I said, it's just a bit of a toy IMO. I've used a few Norton thingies over the years and this is the first to give any trouble. I'll persue further.

    thanks

    Alan

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    Re: Advice on Norton Internet Security 2004

    I would love to hear it, since I've lived without this software before and probably will again after the free updates run out. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> I wouldn't hesitate to reverting to my trusty <img src=/S/free.gif border=0 alt=free width=30 height=15>ware AV and firewall software, so there'd be no love lost. Fire away...

    Alan

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    Re: Advice on Norton Internet Security 2004

    A friend of mine is just trying to install this product, but now he can't access the internet or do live updates. And he cannot UNinstall it because Norton says he hasn't sufficient authorisation to do this (even though he installed it and only has one XP userid (bar Guest)).

    I couldn't really help him, but I might after I get my new PC next week and have to install Norton Internet Security myself! <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

    Oh, by the way, Norton Internet Security 2004 came out as the "Editor's Choice" in the (UK) Personal Computer World magazine, April 2004, lab test of seven personal firewalls. Agnitum Outpost 2 and Kerio Personal Firewall 4 were both "Highly Commended". Microsoft Windows XP Firewall? Bottom.
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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    Re: Advice on Norton Internet Security 2004

    Hmmm... interesting times ahead perhaps. It's good to hear that Outpost came up #2. I've been using it since it came out, in place of the quirky Zone Alarm that tends to go flakey over time for a lot of people, myself included. I can't start to guess why it won't uninstall for your friend, although I don't know what "extras" you have to contend with in XP. If I do get to the stage of uninstall/ reinstall I'll let you know how it goes.

    Alan

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    Re: Advice on Norton Internet Security 2004

    John--

    Have your friend search the Symantec KB for that uninstall problem, and also event viewer to get as much as he can on any errors and then search the Symantec KB. He might be having the message I got once that "You're Not the Norton Supervisor" whatever that is; it didn't want to let me run it or uninstall it.

    There are a number of Symantec KBs on uninstalling things Norton--some of them are pretty tedius. I've picked it out of the registry for a couple hours from endless keys and subkeys before and it can approach carpal tunnel sometimes. Norton is pretty effective no doubt about it; it just has glitches that can come up once in a while--less with Windows NT Kernel.

    SMBP

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    Re: Advice on Norton Internet Security 2004

    How visual is it? Does the attacker need to be running a web cam in order to see him attacking your computer?

    Now <big>THAT</big> would be cool. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

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    Re: Advice on Norton Internet Security 2004

    <hr>Does the attacker need to be running a web cam in order to see him attacking your computer?<hr>
    This feature only available in the Pro/ Enterprise version I believe. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Alan

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