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  1. #1
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    Hyperlink problem (Word XP)

    I have just upgraded to Word XP from Word 97. I'm having problems with hyperlinks going to bookmarks in another document. Sometimes when I click on the hyperlink in the source document, it correctly goes to the bookmark in the target document. At that point, I can click on the back arrow in the Web toolbar to return to my source document. If I click on a different hyperlink in the source document (which should go to a different bookmark in the target document, it goes back to the previous bookmark. At that point, the return arrow is grayed out and I have to close the document. What's going on? This process worked beautifully in Word 97.

  2. #2
    2 Star Lounger
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    Re: Hyperlink problem (Word XP)

    I've also noticed this behaviour in Word XP. It's as if there's something "sticky" about hyperlink destinations in the circumstance described. I haven't figured out how to prevent it happening, though if the destination document is closed after it's reached each time then the hyperlinks do work properly. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

  3. #3
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    Re: Hyperlink problem (Word XP)

    (Edited by HansV to make URL clickable - see <!help=19>Help 19<!/help>)

    I just found this problem documented in Microsoft Knowledge Base Article - 286864 (http://support.microsoft.com/default.aspx?...;Product=wd2002). You can get a hot fix (which might encounter support costs) or wait until the next Office XP Service Pack (SP-3?) that contains this fix.

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