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  1. #1
    3 Star Lounger
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    Cannot go to secure web sites (pages) (Windows XP)

    On my friend's computer, once she goes on to a website and it redirects her to a secure page, she gets the familiar screen that says "this page cannot be displayed." I have tried everything to help her. I have gone to Internet properties and made sure the proper boxes were checked. I know that the firewall is disabled. She has ordered the XP Service Pack 1 from Microsoft but I'm not sure that this is the solution. Any suggestions? I am baffled. I would like to help her. Thank you very much.
    Alan Silberlight

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    Uranium Lounger
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    Re: Cannot go to secure web sites (pages) (Windows

    Let's get all the information up front. Is this with all secure (https) websites? Does it happen only on redirects, or any site that uses secure sockets?

    Also, what other hardware is involved? Routers, switches, hubs, other parts and pieces on the network?

    Last question, and perhaps most important: at the bottom of that error screen she sees, what is the HTTP error code? 404, 403 (forbidden), 500 (server error)?
    -Mark

  3. #3
    3 Star Lounger
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    Re: Cannot go to secure web sites (pages) (Windows

    HI Mark, thank you for responding so quickly. This happens on all secure websites when going from one page to another. It is https. At first my friend gets the familiar message that says "you are about to view pages over a secure connection." When she clicks Ok, the error message comes up saying "the page you are looking for cannot be displayed...." and also "cannot find server or DNS error." I have no trouble getting to the same page on my computer. However, my friend cannot get to any secure pages on her computer. Her computer is not networked. Thank you again.
    Alan Silberlight

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    Uranium Lounger
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    Re: Cannot go to secure web sites (pages) (Windows

    In order to get to the bottom of this, I am going to propose what may seem like a radical solution.

    Have her try downloading and installng an alternate web browser - Opera, Mozilla Firefox, doesn't matter - as long as it is not Internet Explorer. The reason I suggest this is because Microsoft has so tightly integrated Internet Explorer with Windows that it would help to determine if it is browser-specific or Windows related.

    I suspect a security setting at this point, but I simply do not trust Internet Explorer. In the effort to make the broswer "friendly" Microsoft has also made it difficult to differentiate between Windows and IE problems. <img src=/S/sad.gif border=0 alt=sad width=15 height=15>
    -Mark

  5. #5
    Uranium Lounger viking33's Avatar
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    Re: Cannot go to secure web sites (pages) (Windows XP)

    What are the security options set at? Go to IE options>security and check what level of security is there under "Internet" ( medium should be OK ) also look at "restricted zones" to make sure that her sites aren't listed there.

    Also, can she get to the Microsoft site to DOWNLOAD SP1 instead of waiting for an order?

    Bob
    BOB
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