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  1. #1
    Platinum Lounger
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    Windows/ Office update broken

    After doing a Detect & Repair on Office 2000, as well as some "adjustments" using TweakUI, I now find that my update facilities are broken. The message below is what appears for Office Update, and a similar thing happened for Windows Update. I suspect the "tweak" that might have contributed was pointing my program files "special folder" to the I: partition, while Office had already been installed on C: partition. I changed this back to C:, where all the WindowsUpdate and OfficeUpdate11 folders live, but to no avail - still no joy.

    I found a tip (for XP) suggesting deleting the contents of these folders and rebuilding them with some .zip file or other... but no indication as to what this might be. Any tips on how to reinstate these features, please. Do I need to reinstall an "updater" perhaps?

    thanks

    P.S. Windows Update error number is (0x80070052).
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  2. #2
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    Re: Windows/ Office update broken

    Alan--

    Take a look at Post 336400: links 2-5. These steps should get them back up and running.

    SMBP

  3. #3
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    Re: Windows/ Office update broken

    Thank you for all those links. I worked my way through a maze of stuff and finally hit on this article. It turns out that I had nominated "I:" as the location for Program files. Because this path ends in a backslash, the path to the update folders ends up as "I:<font color=red></font color=red>UpdateFolderNameident.cab". I noticed this in the messagebox, but such messages are often, themselves, full of such path errors, so I just ignored it.

    Clearly, my choice here was a bad one; although it made better sense than having everything on that partition in a single (redundant) folder called "I:Program Files" (without the trailling backslash). Things now work OK (so far <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> ) but I'll have to reinstate everything I "systematically" changed in accordance with the troubleshooting procedures. <img src=/S/sad.gif border=0 alt=sad width=15 height=15> I may even reinstall all my I: stuff to "I:Program Files"... annoying but safer I guess.

    Alan

  4. #4
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    Re: Windows/ Office update broken

    Thanks for the post and the info. You have a way of digging in and solving a lot of problems very successfully and with file paths I wish I had.

    SMBP

  5. #5
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    Re: Windows/ Office update broken

    Thanks for saying so SMBP <img src=/S/smile.gif border=0 alt=smile width=15 height=15>; although at the time I usually think I'm belting the ol' brickwall again <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>.
    I think I've finally figured out my biggest misconception now though. I tended to think of setting things up in Windows as analagous to ordering a new car from the factory - research all the options, carefully consider and install, order it from the dealer, check it over, test it thoroughly in the showroom etc. Now with a real car, there would probably be some measure of reward for all of this careful preliminary work... but this is where the analogy breaks down. With Windows, you can get things "showroom perfect", idling flawlessly on the showroom floor without missing a beat; but that has no bearing at all on preventing the thing from blowing up in your face as soon as you take it out of the showroom and begin to actually drive it.

    <hr>... and with file paths I wish I had.<hr>I'll bet you wouldn't if you'd jumped through all the hoops I've just been through. <img src=/S/wink.gif border=0 alt=wink width=15 height=15>.

    cheers

    Alan

  6. #6
    Uranium Lounger
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    Re: Windows/ Office update broken

    This is probably no consolation, but I'm following your progress with backups & partitioning (& here) with great interest. I still have Win98 SE & have debated about going through the steps that you are now going through with the fear that trying to improve things will just make it worse. I never knew before that you shouldn't end a path with a and, in fact, I'm sure that I've done that with many installs. I'm hoping you keep good notes & that everything works out!
    Cheers,

  7. #7
    Uranium Lounger
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    Re: Windows/ Office update broken

    You know Phil, if the backslash on path names were consistent, it would be helpful. Unfortunately you never know what the developer is assuming in their code. The 2000/XP platforms (and I think NT as well) both assume and append "i386" to the installation path stored in the registry. But - if you look in the same place after a clean install, you will see the i386 piece in the registry. I went rounds with the System File Checker on these OS's before I finally dug the answer out of the Knowledge Base.

    Sheesh!

    I think we all learned something here!
    -Mark

  8. #8
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    Re: Windows/ Office update broken

    Thanks much for this. I foolishly would have thought there would be some consistent standard. One more variable to look out for.

    SMBP

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