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  1. #1
    Silver Lounger Duchess843's Avatar
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    Slow Sign-in Screen (Win XP SP1)

    When I boot and reach the message that Windows Is Starting, I wait for ten minutes before I get the sign in screen. This just started after I installed Go Back 3 Deluxe, which I'm about to remove, if I can.

    I tried to re install XP and a message said that Go Back wasn't compatible with XP. I hadn't connect it with my slow sign-in.

    Does anyone know of anything else that could be the cause of the slow screen?
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  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    Does anything seem to be happening during that time? Perhaps GoBack (or something else) is taking a snapshot of the hard drive or something. If GoBack is still installed and has configuration options, see if you can find anything like that. (Roxio also might have a FAQ if this is a common symptom of the software.)

  3. #3
    Uranium Lounger
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    Re: Slow Sign-in Screen (Win XP SP1)

    Duchess,

    GoBAck is a known resource hog that can cause a system to crawl occasionally or constantly. What is your hardware configuration (CPU & RAM in particular). If the problem began just after you installed GoBack, then I would suspect that GoBack is the issue. I have been (and still am) a fan of GoBAck for years. It has saved my bacon several times in my novice days and is still is usefull when installing software that is "questionable".

    It's never been a problem to uninstall the software using it's own uninstall option, and the system always perks up when it is freed from GoBack's heavy demands. As for GoBack and XP not being compatable, I've never heard that and have used GoBack v3.10 Deluxe on my XP Pro system on several occasions without any problems. You could try uninstalling GoBack and see if things improve. SMBP advised me a while back that GoBack rewrites the master boot record and can render a system unbootable if it fails or somehow trashes the MBR. I had a 3 month old hard drive fail about a year ago and it resembled a MBR failure. But without real proof, I can't blame the failure on GoBack. It's a good product that does what it says it will do. But it uses a lot of your resources to accomplish it's work.

    I'd check with Symantec for information about GoBack these days. I believe they bought it from Roxio about 6 months ago. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
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    Silver Lounger Duchess843's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    Thank you Doc for your input. I used the same version last year when I was running Win 98 SE and it caused problems then. I figured that since I now am running Windows XP Home Edition that the problem might not happen. I'm still not certain that the problem was caused by Go Back. When I booted up this morning I still had the ten minute wait.

    This is the sequence of events as of of 8:53 AM today.

    Turned computer on and got the Windows XP logo and the screen read "Windows is starting up."
    At 9:03 AM I got what looked like a Windows screen saver, hit the space bar and heard the Windows sound and the words "Loading your personal setting" appeared. Waited another two minutes and on my desktop, before the systray appeared were the words "Microsoft Outlook Express has been removed from the computer. Do you want to clean up your personalized settings for the program?" Outlook Express 6 is still installed and to a degree, workable in spite of the announcement.

    Yes and No were the only options, no was highlighted, so I clicked no. The systray appeared and the shortcuts on the desktop too. Then a small window appeared that said "Music: Stop setting?" but disappeared before I could enter an answer.

    Now for the GoBack alleged problem. I removed it just like I said I would by using Add Remove Programs. Some people have complained that this is not the best solution for the removal, but it worked fine for me on this particular computer. It warned me t hat at the end of the removal, my system would be restarted and that's exactly the way it went down. I still had the ten minute wait for Windows to boot. Then I did a search for any left-over files, and only two were there, GoBack.txt - 143kb and go and GoBack.rxc - 2kb. I removed them and ran Regedit where I found seven references to the program, which I also deleted.

    Then for the first time after the problem started, I shut down the computer. This morning the problem was still there, so I guess I can't blame GoBack, can I? Yesterday I searched the Symantec knowledge base (by the way, they definitely bought GoBack - which is now named Symantec GoBack) and found a couple of articles that said that GoBack changes the MBR and suggested the way to correct it, which I haven't tried as yet.

    As I said, when I tried to re-install Windows it stopped installing and I was advised that GoBack was not compatible and I would have to take care of the problem before I could resume the installation. I pray that I have managed to remove all references, except for the MBR potential problem. Now I will have to look further for something to blame.

    My computer is about a year old, it's a Dell 2350 (not to fancy and not a lot of bells and whistles, but good enough for me). Windows XP Home Edition was preinstalled. I have two hard drives and of course, GoBack was on that one two. I have 512 MB's of memory. The Processor Is a 2.20 GHz Intel Celeron. If you would like any more information, plese don't hesitate to request it.

    I also need some suggestions of things to try, got any good ideas?
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    Silver Lounger Duchess843's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    No, I have nothing setup to take pictures of the system. Notings happening during the wait, the computers not blinking and I hear no sounds. GoBack is now just a memory and I'm not sure if I want to reinstall. The problem hasn't been solved, so I still have a long road ahead of me.
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    Uranium Lounger
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    Re: Slow Sign-in Screen (Win XP SP1)

    A couple of things you might try are system restore (back to a point before GoBack was installed) and defragging the hard drive (both hard drives if necessary). If neither of those helps, you might try reinstalling GoBack and then uninstalling it using it's own uninstall routine (although it sounds like that's what you ended up running from Add/Remove Programs anyway).

    Something that has me puzzled though, is why OE is removed (even or especially partially) from the computer. Did you do that on purpose to facilitate using another e-mail client ?? Did someone tell you it would benefit you in some way ?? Or is it something that is the result of installing GoBack &/or then trying to reinstall XP with GoBack on the system and running. It sounds like this may be at least part of your problem. Other things to suspect are Microsoft Updates (of course), Symantec Updates (even if you don't have Norton AV; GoBack & WinFAX also are Symantec products that get updates from the same service) and any other program installations or updates that can make unwelcome changes to your system. Tweaked any settings lately ?? <img src=/S/wink.gif border=0 alt=wink width=15 height=15>
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    Uranium Lounger viking33's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    Duchess,

    While I don't think you had a GoBack problem to begin with, ( unless you had it configured to set a restore point at boot up ), now that you have it partially removed:

    1.Did you search the reg for all instances of BOTH GoBack & Roxio?
    2. There is a method to remove GoBack from the MBR, if you want to reformat the drive or reinstall Windows or whatever.
    .................................................. .................................................. ....///
    Remove GoBack from the Master Boot Record

    --------------------------------------------------------------------------------
    Note: Because the timing of the key-presses that are described in this section can be critical, especially on a fast computer, we strongly suggest that you try this more than once if you are not successful the first time.

    --------------------------------------------------------------------------------

    Turn off the computer.
    Start the computer, and then immediately press and hold down the Ctrl+Alt+G keys. A message will appear that gives you the option to force the removal of GoBack from the master boot record. Note that some computers require that you hold down the Ctrl+Alt keys while rapidly tapping the G key.
    Press F to force the removal of GoBack from the master boot record.
    Restart the computer
    .................................................. .................................................. ...///

    The "music, stop setting" windows is strange. Not sure what that might be.

    I think once you get GoBack out of the way, you should reinstall XP and get all of the updates again.

    Bob
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  8. #8
    Silver Lounger Duchess843's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    `I hope you don't mind if I ask a question. What would be the advantages of having GBack configured to set a restore point at bootup? No! it was not configured to do that. GBack isn't partially removed, it's bit the dust, fini, gone, deleted, dead and buried. May GOD have mercy on it's soul (if it had one, that is).
    Yes! I removed all instances of both Roxio and GBack from system files and the Registry. It appears that going into the MBR because I reinstalled Windows XP Home Edition last night and it completed without a hitch. For those who said that it wouldn't change anything, they were incorrect. The drivers for my Logitech mouse were missing and I had to re-install them. My display was changed, but it corrected itself after I shut down last night. One good thing that it accomplished is that OE version now matches IE with the SP1 update. On the other hand, the problem with OE was not corrected by the re-install.and Windows still stalls on boot at the Windows is starting up screen

    I've searched all today at the Windows Knowledge Base site. I found a couple that may help, Kb article 310602 and one that is slightly off topic KB article, 310760. If it wasn't so important that the boot process not take that long, I'd give up. But I won't, I'll go down fighting to the very end.
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  9. #9
    Uranium Lounger viking33's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    --------------------------------------------------------
    What would be the advantages of having GBack configured to set a restore point at bootup
    --------------------------------------------------------
    I didn't say there was an ADVANTAGE there, I just asked if you DID have it that way.

    Bob
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  10. #10
    Silver Lounger Duchess843's Avatar
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    Re: Slow Sign-in Screen (Win XP SP1)

    I was not saying that you said it, I was just curious as to why anyone would choose to do it that way. I apologize if I said it the wrong way.
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