Results 1 to 7 of 7
  1. #1
    New Lounger
    Join Date
    Sep 2003
    Location
    Wellington, New Zealand
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Contacts Sub Folders (2000)

    My client works in a Citrix environment and has set up sub folders to his main Outlook contacts folder. We have added these sub folders as additional address books in the Tools | Services | Microsoft Exchange | Properties, as well as adding them in the Addressing Tab of the Services Dialog Box. Also, for each contact sub folder, we set the properties for each one with a check mark that the sub folder would be visible in the Address book.
    However, when addressing mail with any of the contacts within the sub folders, CTRL K or the Check Names button does not work. When accessing the Address Book, we can access the sub folders of contacts this way, but the client would like to be able to use the CTRL K or Check Names short cuts when addressing emails, rather than having to access the address book each time.
    Is there something we have missed? Any help would be most appreciated!

  2. #2
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Richmond, Virginia, USA
    Posts
    416
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Contacts Sub Folders (2000)

    In the user's Outlook on Citrix, right-click on the Contacts Subfolder and choose Properties. On the Outlook Address Book tab, make sure there is a check next to "Show this folder as an email address book."

    I hope this helps, since it's the only thing I can think of!

    Becky

  3. #3
    New Lounger
    Join Date
    Sep 2003
    Location
    Wellington, New Zealand
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Contacts Sub Folders (2000)

    Thanks Becky - each of these folder properties have already been set with that option - but with no joy.

    Is it just "one of those things" that Outlook 2000 can't do? (I have Outlook XP and it works fine!) Or is it related to his Citrix environment?

  4. #4
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Contacts Sub Folders (2000)

    <font color=red>Is it just "one of those things" that Outlook 2000 can't do?</font color=red> In my experience, Outlook 2K can do this. It may well be a Citrix issue, but I have no way of verifying this. HTH
    Gre

  5. #5
    4 Star Lounger
    Join Date
    Jan 2001
    Location
    Richmond, Virginia, USA
    Posts
    416
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Contacts Sub Folders (2000)

    The only other suggestion I have is to create a new Outlook profile for the user. If you right-click on the Outlook icon on the Citrix desktop and go to properties, you should be able to create a new profile there. It might help.

    Becky

  6. #6
    New Lounger
    Join Date
    Sep 2003
    Location
    Wellington, New Zealand
    Posts
    9
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Contacts Sub Folders (2000)

    Thanks all for your suggestions. Will take this back to the client.

    Regards

  7. #7
    3 Star Lounger
    Join Date
    Apr 2003
    Location
    Calgary, Alberta
    Posts
    208
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Contacts Sub Folders (2000)

    Hi... another thing that you can look at is the Address Book itself. Open it up (icon on the Standard toolbar) and select Tools, Options. In the Options dialog box, change the order in which address books are checked at the bottom, moving the 'added' books to the top of the list and having the Global Address List (GAL) and others to the bottom. Then, when using the automatic name checking, Ctrl K, the address books at the top of the list will be checked prior to GAL, etc. at bottom. Also, you do not need to use Ctrl K to automatically check a name, you simply have to tab out of the TO or CC fields or click to another field and Outlook will Automatically check names (option set under Tools, Options, Preferences, Advanced E-Mail Options). Hope this helped... trish

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •