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  1. #1
    Lounger
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    network printing problem (multiple)

    I work in a networked environment where different versions of Windows and Office products are used. We share a laser printer. The last time we tried to sign checks, the printer only printed one check at a time, not the whole batch. We discovered that in the printer settings the 'collate' feature was checkmarked, so we unchecked it and finished the print job.

    One of our tech guys says that in Microsoft applications each document has a memory and that someone must have chosen the 'collate' box for a job, which then overrode all the print settings on the network. So in effect, he claims, that one person set up a document to collate, and now the rest of us will have to uncheck that box because her settings overrode ours.

    This makes no sense to me. If it were true, why doesn't it work the opposite way? If I set up a new document and set it NOT to collate, why doesn't that override the collate setting?

    I think the Tech guy is full of it.

    What do you think?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: network printing problem (multiple)

    Which applications are you talking about?

    In Word, the default setting is to Collate, and this is completely independent on every desktop. Regardless of whatever is happening at the printer or print server, your particular copy of Word will want to collate by default. (Background printing causes more problems than collating, but that's another subject...)

  3. #3
    5 Star Lounger
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    Re: network printing problem (multiple)

    To add to Jeff's question, what printer and how is it shared, internal network card, external print server or shared local printer? Also, is it safe to assume the network is Windows?
    Granville

  4. #4
    Lounger
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    Re: network printing problem (multiple)

    External print server.
    srs

  5. #5
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    Re: network printing problem (multiple)

    The question about how the printer is shared may be the most important one. It could be that the person who has the ability to go into the printer default settings may be making changes, which will affect all applications, I believe. (control panel, print folder, printer, properties, and then settings). To change settings within an application, shouldn't change the printer's default settings even on a network situation? Good luck in tracking down who is doing the major changes! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>


    "Peace begins with a smile. "-- Mother Teresa

  6. #6
    5 Star Lounger
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    Re: network printing problem (multiple)

    Ok, great but can you also let us know what the application is, and the make and models of both the printer and the printer server, please?
    Granville

  7. #7
    Lounger
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    Re: network printing problem (multiple)

    The applications are Excel and Access 2002. The printer is a Lanier 5365. I have no idea about the server, and since I am questioning the veracity of the IT guy's analysis of the situation, I don't want to ask him. Sorry.

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