I have called MS support ("closed as unresolved"), befriended the tech and he tried to help (home email) after hours (going on 3 months now).
This happens ONLY whenever I have "Use Word for email editor" activated. If I'm forwarding an email, or initiating a new one, and have multiple receipients (3 or more), when I hit Send first Outlook either just "goes away" or freezes. I get the usual option to send the report to MS. After I accept or deny that opportunity then Word crashes, giving the chance to save my work before it totally dies. I usually have to reboot to get my system stable again.
I am on a Pentium 4@ 2.0g with 512m RAM. Run XP Pro SP1. Used to have Office XP and it ran just fine, (my 2003 is the Upgrade). I have done an intensive RAM test (over night), run the repair option on XP-Pro, run the "repair" Office option. Uninstaled Office entirely, defragged, and reinstalled using my XP Cd as the install proof of ownership. I have run the MS cleaner for the pst file, and weeded out obsolete addresses and save emails.
Nothing bad happens if I don't use Word as the editor, but I like the added features. At first I thought it had to do with a "complex" email (embeded photo's and the like), but it happens even on a text only email. My settings are for HTML and that doesn't seem to be the problem.
I am at a total loss... Any thoughts? Thanks,