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  1. #1
    New Lounger
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    XP/Connection Issue (Winxp 5.1 build 2600)

    I am using XP home edition on a Dell 4300 1.8 gig machine. This machine is on a home wired/wireless network and is hard wired to the router.. I use a cable modem (comcast) to connect to the internet. Here is the problem: It seems that this one machine (out of 5) will not connect to some servers. None of the other machines have this problem. After I set up the network everything worked fine. After many months of no problems, when trying to update my virus definitions (Norton AV) I got a responce that I could not connect to the server and the usual advice on making sure I was connected to the internet. All the other computers connect and download fine. Technical support at Symantec was no help. Over the last six months I found that occasional other sites give me the same message when trying to download. At HP trying to download a driver for a scanner. Today I could download all the security updates from Microsoft thru Windows update but when it tried to download Service Pack 1 for XP it repeated the same message.
    If anyone has any thoughts I would be most appriciative. My virus definitions are pritty old. Thank-you.

  2. #2
    Gold Lounger Rebel's Avatar
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    John,

    As for your Norton AV, what is your subscription status? Are you running the "3 month trial" version that usually accompanies Dell computers or have you purchased a one year subscription to the AV defs? It's possible that your subscription period has expired. This displays opposite "Renewal Date" on your Norton AV screen. As well, Google "cannot connect to server". There is a wealth of information here.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  3. #3
    Uranium Lounger
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    Can you tell us more about how these machines are physically networked together? At this point I am guessing that they share a connection to the Internet through a router, but more details would be helpful.

    In the meantime you can eliminate a potential cable/hardware problem by switching the network cable on the non-working machine with one of the ones that does, temporarily. If the Internet springs to life it means that Windows is a lot less likely to be the cause of the problem.
    -Mark

  4. #4
    New Lounger
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    This is not an issue since it will not connect to the server to pay for a new year of updates.

  5. #5
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    WyllyWylly,
    I have done exactly that switching the cable from the machine next to this one. It made no difference.

  6. #6
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    Wylly,
    This machine is connected to a Linksys Wireless G router by ethernet cable to one of 4 hard wire ethernet ports. One other Dell desktop is connected similarly. A Motorola SB4220 cablemodem is connected to a port specified as a cablemodem port. One other desktop machine connects wirelessly via Linksys USB wireless B adapter. Up to three different laptops connect wirelessly via wireless B adapters but rarely at the same time. Most of the time only the desltops are connected at the same time. All machines share the one cablemodem connection. Since they all worked for some time and all but one work now and even this one except for some download servers, I assume that something on this machine was corruped by a program that was installed some time ago. I was not able to track any one install that may have caused it. Thanks for you help.

  7. #7
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    The Norton application "updates" are of really minor importance and quickly available here anyway: Norton Update Downloads. Definitions are at the other end of the spectrum. They are of maximal importance. Along with a firewall (a router and a software firewall), they are your major line of defense. Here's how to get them manually if you can connect to the internet on that machine or push them to it some other way--or if they can be copied to a floppy on one machine to get to another fine.

    I spoke at length with Symantec last week. They confirmed what I have always maintained here and it's important: Only rarely will Live Update update during the week. It only updates on Wednesdays. The song and dance about rebooting and Live Update is for application updates and patches NOT DEFNITIONS and it is a rare time in 3 years when they are updated by Live Update more than once a week on Wednesdays. The downloads link above will do this just as well. If you use Norton, you need to manually use Intelligent Updater: When to use the Intelligent Updater instead of LiveUpdate. When to do this is every Mon-Fri--how is manually. See Post 295892 also.

    SMBP

  8. #8
    Plutonium Lounger Leif's Avatar
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    Isn't a Wednesday 'during the week'?

    Does a new virus never come out on a Saturday or Sunday?
    (Our anti-virus application checks for new definitions every hour - it is rare that there are not new updates two or three times a day, seven days a week. But then we don't use Norton.)

    Your assertion that application updates are of 'really minor importance' is both misleading and irresponsible. It is not unknown for a virus to disable a running anti-virus application, including Norton:
    I-Worm.Klez - and check the list of applications.
    The Register - "Flaw means virus could disable Norton Anti-Virus".

    ** To avoid confusing Loungers following threads in which you participate, in future can you please indicate you have edited your posts and the reason(s) for doing so.

  9. #9
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    __________________________________________________ ____________________
    You misunderstood me prodigiously. What AV do you use? Don't you have an enterprise account to enjoy that frequency--that's excellent.

    Live Update: Only Wednesday except rarely. (1 day/wk. For app. updates)

    Intelligent Updater: Updates Definitions Mon-Fri.(5 days/wk. For Definition Updates)
    __________________________________________________ _____________________

    Are you advocating updating once a week with LU as opposed to 5 times a week with IU?

    IU vs. LU

    1) I'm advocating being prescient enough to read an ezine like C-Net or Security Focus every day that will alert you a virus has posed a significant threat. Your favorite AV company's site (Symantec, Trend, F-Secure) is helpful also.

    2) I'm didn't say turn off Live Update--use it or the manual download site for the application updates. </u>But it is a far second for definitions compared with Intelligent Updater.</u>

    3) Take why Symantec updates defs only a fraction of a percent of the time automatically with them.

    4) I advocate checking for app updates (rarely done) manually or by live update frequently. I never said to turn off Live Update; but Intelligent Updater is much better for Definitions.

    If a virus disables Norton Antivirus, it's far more frequently because your definitions are not up to date or a blended threat got through your firewall or both. I advocated manually updating the defs Mon-Fri as opposed to Live Update's once a week. I advocated going to the download link or using Live Update for the relatively rare or infrequent Norton patches and application updates.

    SMBP

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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    For the past 2 weeks I have been down loading NAV updates about every other day.

    I just checked and the last update was 2/25 but a new one dated 3/1 was there to be downloaded.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  11. #11
    Plutonium Lounger Leif's Avatar
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    >>> I'm advocating being prescient enough to read an ezine like C-Net or Security Focus every day that will alert you a virus has posed a significant threat.
    <img src=/S/rofl.gif border=0 alt=rofl width=15 height=15>
    That's all well and good if you have the time to spare. Are you honestly expecting the average person to trawl the internet on a daily basis for news of a new threat? And don't forget, by the time a threat is news, it is already out there...

    ButC-Net and Security Focus?
    Well, today we have had two updates on a new variant virus called "I-Worm.NetSky.d". (And so far today our scanner has reported in excess of 30 emails coming in infected with that virus.)
    A search on C-Net refers to "Netsky.c" and is dated February 26th. Note that I had to search for it - there was certainly nothing obvious on the main page.
    A visit to the Security Focus shows (coincidentally) stories dated February 26th as the latest 'news'. Attempting a search brings forth a 404 error.
    Not exactly good examples of "prescience" as far as my understanding of the word goes.

    I'm not advocating anything other than common sense.
    (And checking for any and all updates as frequently and painlessly as possible.)

    Oh - and Kaspersky seeing as you asked, and if you are really interested in 'breaking news' - try VirusList.com.

  12. #12
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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    And you're doing what you should and that's why you're going to always be in good shape definition wise; and if better technology comes along in terms of worms, blended threats, viral protection and firewalls, I know you'll be onto it quickly.

    SMBP

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    Re: XP/Connection Issue (Winxp 5.1 build 2600)

    My point was of course that viruses don't take the weekend off-- but Symantec doesn't deliver defs to home/SB unless there is extraordinary activity--that's why I advocated manually using Intelligent Updater if you're a Symantec Home/Small Business customer.

    I'm not expecting the average person to trawl, but just be common sense responsible so they are protected--adequate firewall/definitions. Again, what "average" AV application gives "new definitions every hour"--aren't you using something higher end than these?

    Your point on timing is well taken; it's awfully important. There is also a lot of discussion about hackers working backwards to decipher the prolific MS patches, although these guys interviewed on Tech TV last week say there is plenty worse to worry about.

    I don't feel I or most people need to know about the variants you had today,--at least right away but I did update my definitions to March 1. I checked this weekend and every weekend, but usually there're no Symantec definitions. I'm sure we could both come up with some of the best places to check the web for outbreaks and info if someone doesn't have special updating equipment, but I agree with you prescience shouldn't be defined by something tedious and time consuming particularly for people who feel they have a lot better things to do--just common sense. Thanks for the link to Virus List. I'll shortcut it and check it.

    SMBP

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