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  1. #1
    Bronze Lounger
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    Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    Recently got new DELL Optiplex GX270 with CD-ROM, DVD-ROM, and Zip drives preinstalled. When Windows starts, neither the CD nor DVD drive is displayed in "My Computer". Only drives recognized are:

    A: Floppy
    C: Hard drive
    D: Zip drive

    When enter F2 at startup to open System Setup screen (BIOS Version A03), the following info is displayed under Drive Configuration:

    Diskette Drive A: 3.5 inch, 1.44 MB
    SATA Primary Drive: Hard Drive
    SATA Secondary Drive: OFF
    Primary Master Drive: ATAPI Device
    Primary Slave Drive: OFF
    Secondary Master Drive: CD-ROM Device
    Secondary Slave Drive: CD-ROM Device
    IDE Drive UDMA: On

    The "ATAPI Device" is specified as "Iomega Zip ATAPI 250"
    The first "CD-ROM Device" (CD) is specified as "Lite-MN LTN4845 48x Max"
    The second "CD-ROM Device" (DVD) is specified as "HL-DT-ST AD-RU/DVD-ROM ECA-448"

    The Drive Type for both CD-ROM devices is set to "Auto". Have sent several emails to Dell Tech Support w/o resolution. One Dell KB article recommended resetting "factory defaults" by entering ALT + F in Setup, then ALT + B to save & reboot. When pc restarts, a message is displayed briefly reading "Performing auto IDE configuration...." but when Windows loads still no CD/DVD drive recognized. The "Add New Hardware" wizard does not detect either drive. I don't think this is a hardware problem. I have several other Dell pc's (Dell Dimension series) & an Optiplex at work (different model & BIOS version) & have not experienced this problem before. If anyone knows what settings need to be changed to alert WIN XP to the presence of these two currently non-functional devices, please advise.

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    Just a shot, but have you tried to turn the SATA Secondary to "ON" ? ( or Auto )

    Bob
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  3. #3
    Gold Lounger Rebel's Avatar
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    Re: Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    Recent CD and DVD Drives (and I assume Zip Drives) have three jumpers - master, slave and cable select. Dell usually ships these with the jumpers set to 'cable select'. Dell states that if one of the drives is set to 'cable select' then ALL drives must be set to 'cable select'. If one is set to 'master / slave', then ALL must be set to 'master / slave'. If Viking's suggestion doesn't work, it might be worth checking to see if one of the drives is incorrectly jumpered.
    John
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  4. #4
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    Re: Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    If this is a NEW machine, I would return it to Dell.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    I tried it (options were Auto or Off) but didn't work.... [img]/forums/images/smilies/sad.gif[/img]

  6. #6
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    Re: Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    It is a new machine. That's probably the next step, if their Tech Support doesn't have any brilliant suggestions in response to my most recent msg. In reference to Rebel's suggestion, I'd have no idea if the drive was "jumpered" correctly or not - I assume that'd entail poking around inside the box? I'd be hesitant to do that because (a) as noted am not exactly a hardware expert and ([img]/forums/images/smilies/cool.gif[/img] since Plan B (return to Dell) may be only viable option, I don't want to take chance of invalidating any waranty by busting something while fooling around inside the machine.

  7. #7
    Uranium Lounger viking33's Avatar
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    Re: Windows XP Doesn't Recognize CD/DVD-ROM Drives (XP Pro SP-1)

    Mark,

    If you don't want to poke around the inside of the box to check Rebel's suggestion, then I guess your only recourse is to return it to the Point of Purchase. Hopefully, it's a local shop and won't require shipping and all that. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>

    Bob
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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