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  1. #1
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    Personal Folders deletion (WXp HE & OXp Pro)

    We created two sets of personal folders in outlook and cannot delete one of them. Please see the attached snap shot of the error message we receive when trying to delete one set of the Personal Folders. Could anyone help us delete one of the Personal Folders???
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

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    Plutonium Lounger Leif's Avatar
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    How are you trying to delete it? - from within Outlook?
    If so:
    File > Data File Management...
    and you should see the two .pst's.
    Select the one you want to remove, and click on Remove.
    Navigate in Windows Explorer to the folder holding the .pst's and delete the one you don't want.

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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Hi Leif, many thanks for your response. When we try to delete from where you said - we get an error message first and then the Data File Management box appears with nothing in it...
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

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    Gold Lounger Rebel's Avatar
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Leif,

    I have exactly the same problem (OL 2003). When I use Data File Management, there is only one instance of "Personal Folders". When I use Explorer, (Cocuments and SettingsJohnLocal SettingsApplication DataMicrosoftOutlook), there is only one "Outlook.pst". ???
    John
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    Plutonium Lounger Leif's Avatar
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    OK - this sounds like it is a similar problem that Tim and John (Rebel) posted in this thread.

    Stephen, John - Can you confirm:
    The two Personal Folders in Outlook have identical contents?
    How many .psts are showing in the Data File management window?
    If 2, do both have the same name and location when you select them and click on settings?
    If 2, only one .pst resides in that location when viewed through Windows Explorer?

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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    .pst's are a property of information services in Outlook, which in most cases, you need to perform a File, Exit after modifying/deleting these services. When a service is modified/changed, DO NOT click on the X in the top right corner or the changes may not take affect. Try this first and re-open Outlook, if the .pst is still there, I would run the Detect and Repair and see if this corrects the problem. Hope this helps... trish

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    Gold Lounger Rebel's Avatar
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Leif,

    1) Both Personal Folders have identical contents.
    2) Only ONE .pst shows in the Data File mamagement window (along with the Archives folder)
    3) When viewed with Exlorer, only ONE Outlook.pst file is displayed
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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    Plutonium Lounger Leif's Avatar
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Have a read through Dual Outlook Personal Folders (2002) from April last year.

    I think the link to 278167 - OL2002: Cannot Delete Duplicate Personal Folder that Jefferson posted may be your best bet.

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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    That did it Leif ! Jefferson's link to KB Article 278940 (clean up duplicate references to the same .pst file) was the solution for my situation. Thanks for your help.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Hi Trish, and all - thanks so far but...
    No folders are showing up in the Data Management box;
    1 .pst folder is showing in Explorer
    I've uninstalled Orifice Xp and re-installed it = still 2 Personal Folders showing;
    Did the regedit bit, as previously advised = only 1 instance of Personal Folders showing;
    Tried restoring on 3 different Restore Points, on different days = couldn't do that!
    I am soo annoyed, that I am now going to get a reformat of C: (all data is held on D.
    Thanks to all as I re-incarnate to C: & hope that I can be "back here" very soon.
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  11. #11
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Stephen,

    Hopefully this gets to you before you reformat. If you read my post (350381), try that solution. It worked perfectly for me (MS KB Article 278940).
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Hope I didn't get to you too late... it seems like a lot of work to reformat C:... I'm thinking it's the original .pst... can you perform a scanpst on the file and see if that helps. Scanpst.exe is a utility which is packaged with Windows... just search your C: drive and look for the file then run it on the problem .pst. Ensure that Outlook is closed before performing this. It might be possible that the .pst has become corrupt for one reason or another. Open Outlook... I'm crossing my fingers and hoping this worked... good luck... trish

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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Many thanks for all your help, i tried using restore points but these unfortunately did not work.
    Howver in the shower this morning (!) it occurred to me to see if the Microsoft Office folder was still in evidence after the uninstallation of Office XP; as it was i then deleted it. Using regedit i removed the complete MS Exchange settings
    After a reboot i installed Office XP and the duplicate personal folders problem is now solved.
    Phew!
    <IMG SRC=http://www.wopr.com/w3tuserpics/StephenElms_sig.jpg> Didn't think that I made my first post here on 5th February 2001...!

  14. #14
    Plutonium Lounger Leif's Avatar
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    Re: Personal Folders deletion (WXp HE & OXp Pro)

    Thanks for posting back with your solution - and glad you didn't need to go through a re-format!

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