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  1. #1
    Star Lounger
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    Outlook 2000 crashing

    I have a copy of Outlook 2000 running on Windows 2000 (SR1). Occasionally I get e-mail messages that crash Outlook. There is nothing particularly special about these messages other than that they seem to be RTF or HTML, and not plain text. If I try to open these messages I get a "Program Error" dialog box that says, <font color=blue>"OUTLOOK.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created."</font color=blue>
    The Dr. Watson log tells me this:
    <font color=blue>Application exception occurred:
    App: (pid=1532)
    When: 2001-04-23 @ 09:36:58.792
    Exception number: c0000005 (access violation)</font color=blue>
    Anybody else run into this?

  2. #2
    New Lounger
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    Re: Outlook 2000 crashing

    I have run into this issue from time to time. In some cases this works; Open Outlook 20000, click Help, then DETECT and REPAIR. You may your origional source CD ROM from which the application was installed - but it will detect and repair any problems which it may find.

    If this does not work there are other areas to persue - but lets try this first.

  3. #3
    Star Lounger
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    Re: Outlook 2000 crashing

    Running Detect & Repair is a good suggestion. I have tried this, but the same messages will still crash Outlook. <img src=/S/nope.gif border=0 alt=nope width=15 height=15>

    I forgot to mention that I'm running O2K SP1, if that makes any difference.

    It sounded like you had some other suggestions... <img src=/S/lightbulb.gif border=0 alt=lightbulb width=15 height=15>

  4. #4
    Platinum Lounger
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    Re: Outlook 2000 crashing

    look in the header and see what the charset is. you can also tell if they are rtf or html from the header.

    also, are you using internet only mode or corp?

  5. #5
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    Re: Outlook 2000 crashing

    Unfortunately I can't even preview these messages without Outlook crashing, so I can't say what the charset is for sure. I assume some of the messages are RTF because they were from a mailing list, and all of the previous and subsequent messages were RTF.

    I am using IO mode.

  6. #6
    Platinum Lounger
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    Re: Outlook 2000 crashing

    turn off the preview pane, right click on the message header in the inbox and choose properties. scan thru the header, near the bottom with be information if it's rtf or html and what the charset is.

  7. #7
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    Re: Outlook 2000 crashing

    I turned off the Preview Pane as you suggested. I didn't see Properties, but <font color=blue>Options</font color=blue> was available. When I selected <font color=blue>Options</font color=blue> for one of the trouble messages Outlook crashed again. <img src=/S/crybaby.gif border=0 alt=crybaby width=15 height=15> <font color=blue>Options</font color=blue> is the only way I know to get the header info out of a message in Outlook.

  8. #8
    Platinum Lounger
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    Re: Outlook 2000 crashing

    sorry about that, it's options, not properties.

    try using file > save as text. you'll be able to read it at least. i think the header will be gone, so you won't know if it's html or rtf.

    I'm thinking if it's a funny looking font, it's actually using user defined character set and that will crash outlook, especially IMO mode.

  9. #9
    Star Lounger
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    Re: Outlook 2000 crashing

    It's not the particular message that interests me, it's more the fact that it's crashing Outlook. I've got one of these messages saved, but I've had others and deleted them. This has happened to me on more than one machine with similar setups, so I assumed others had run into this problem as well.

    It can be a real problem if you have Outlook set to open your Inbox and then one of these messages pops up at the top of your list. Then every time you open Outlook it will crash. That's always fun to try and fix. <img src=/S/puke.gif border=0 alt=puke width=60 height=15>

  10. #10
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    Re: Outlook 2000 crashing

    Try running Outlook one time with the /cleanviews switch. Then, if you are unsure what the message format is, try installing Chilton Previw Pane which will strip the format down to plain text. It is available via the Internet and is relatively inexpensive, free to gov't employees and I believe students as well.

  11. #11
    Star Lounger
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    /CleanViews

    Yow! That /cleanviews switch should come with a disclaimer! Is there any way to recover previous views?

    I backed up my .PST file before doing this, and I have a recent full system back-up so I can probably recover from this. What needs to be replaced so that I can get my old views back?

    Outlook still crashed on the same message after opening with the /cleanviews switch.

  12. #12
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    Re: /CleanViews

    If you make use of custom views for your folders, <font color=red>make sure you back up your <font color=448800>.pst</font color=448800> folder <font color=blue>BEFORE</font color=blue> you try using the /cleanviews switch</font color=red>. Copying my backup <font color=448800>.pst</font color=448800> file over the .pst file that had the <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q197/1/80.ASP>/cleanviews switch</A> used on it solved my problem with lost views.

    According to the <A target="_blank" HREF=http://support.microsoft.com/support/kb/articles/Q196/4/92.ASP>Microsoft KB</A>:
    Custom views are integrated to the folders on which they were created.
    That means there are no separate files created by Outlook that store these views settings, they are stored in the <font color=448800>.pst</font color=448800> itself.

  13. #13
    Super Moderator jscher2000's Avatar
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    Re: Outlook 2000 crashing

    If someone else opens the same PST and then the message, do they crash too? Anyone who doesn't?

  14. #14
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    Re: Outlook 2000 crashing

    I tossed a copy of my .PST on my company's LAN and gave it a try. There's only one other person using Outlook here (Japanese version) and he could open the message without crashing.

    Here's what I gleaned from the message header:
    X-Mailer: QUALCOMM Windows Eudora Version 4.3.2
    Date: Sat, 21 Apr 2001 15:06:00 -0400
    To: "Email Discussion List" <xxxx@xxxxxx.com>
    Subject: Re: message topic
    In-Reply-To: <xxxx@xxxyyzzz.com>
    Mime-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="=====================_75463821==_.ALT"


    I get messages from this person all the time, so I doubt it's an e-mail client problem. Unfortunately I've killed all other message samples that crashed my machine, so I can't compare them.

  15. #15
    Super Moderator jscher2000's Avatar
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    Re: Outlook 2000 crashing

    > Content-Type: multipart/alternative;
    > boundary="=====================_75463821==_.ALT"

    I have a few Eudora messages with attachments in my deleted folder. They end with lines like this:

    Content-Type: multipart/mixed;
    boundary="=====================_89672800==_"

    Content-Type: multipart/mixed;
    boundary="=====================_24785701==_"

    Content-Type: multipart/mixed;
    boundary="=====================_2138140919==_"

    Content-Type: multipart/mixed;
    boundary="=====================_-1975042850==_"

    (This particular user's signature always follows the intended attachment as a separate text attachment.)

    I have no idea whether this is significant; if this happens frequently, you could leave a copy of your messages on the server for a week and try to read the message in its MIME-encoded format to see if it's funky in some special way. (We use a POP3 server, so it's easy here.) On the other hand, most signs seem to point to something wrong with your setup.

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