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Thread: Outlook (XP)

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    Outlook (XP)

    My emails from Woody's Lounge are displayed in Times even though all my font settings are for Verdana and Lucida.

    I have been through every font setting I can find in Outlook XP (and in IE although there should be no connection) and whilst any mails I create or reply to are in Verdana, the Woody's Lounge emails persist in displaying in Times. I have viewed the source for these emails and the only reference to font is the size. The email does not specify a font so logically it should display in accordance with my settings.

    Frustratingly, if I forward one of these messages to other email apps they display in Verdana.

    Please can some guru come to my assistance before it drives me mad.

    Thanks for any ideas.
    _______________________________

    Peter Grainge

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    Re: Outlook (XP)

    There is a connection between IE and HTML settings in Outlook.

    Unspecified fonts received in HTML emails here certainly are displayed in the font setting in IE:
    Tools > Internet Options > General > Fonts

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    Re: Outlook (XP)

    Those settings are Verdana and Lucida on my machine. Is there anything else to check please?

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    Re: Outlook (XP)

    Do you recieve Lounge messages in HTML or plain text?
    -John ... I float in liquid gardens
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    Re: Outlook (XP)

    In HTML so that I can use the links provided to the various postings. Also these replies are coming through in Times but with no font specified surely they should use the fonts I have specified?

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    Re: Outlook (XP)

    "In HTML so that I can use the links provided to the various postings. " <font color=red>What do you mean by this?</font color=red>


    "Also these replies are coming through in Times but with no font specified surely they should use the fonts I have specified? " <font color=red>You will see the fonts that the sender uses NOT the one you will use when you make a new email.</font color=red>

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Outlook (XP)

    At the beginning of the Daily Archive of Word from Lounge Admin there is a list of all the postings that are hyperlinks to the topics in the HTML version.
    In the Daily Archive no font is specified, only the size, I checked by right clicking an incoming email and selecting View Source. When I view the archive email through any other email reader (OE, Thundbird etc) the emails are in whatever font I select because the sender has not specified a font. Can someone who gets the Daily Archive in HTML tell me what font they see it in please in Outlook?

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    Re: Outlook (XP)

    I really would appreciate it if someone could see if they can influence the font the Daily Archive appears in by changing some setting in IE or Outlook, or does everyone receive it in Times?. Thanks.
    Peter Grainge

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    Re: Outlook (XP)

    Have you tried checking "Ignore font styles specified on Web pages" in Internet Options - under Accessibility (two buttons to the right of Fonts in Leif's screenshot)? HTH
    Gre

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    Re: Outlook (XP)

    I hadn't but I have just tried it and it makes no difference.

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    Re: HTML Font

    I have done quite a bit more poking around and have established the following beyond any doubt.
    - The email I referred to (and some others for what it is worth) DO NOT specify any font face.
    - If I forward the email to others, it displays in Outlook in the Preview Pane in whatever font they have selected in IE for web pages. If they change that font, the email's font changes in line.

    Now for the interesting twist. I have created a simple html page with no font specified. If I open that in IE it displays in whatever font I have selected for web pages. That font should control both web pages and Outlook (in the absence of the sender specifying a font). It only controls web pages for me.

    Does anyone know what controls the preview in Outlook. Is it some html file or a DLL or something like that that could have been affected by something installed on my PC?

    I know this is obscure but hopefully someone can throw a pointer?

    Peter Grainge

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    Re: HTML Font

    About a year or so ago, Microsoft issued a Security Patch for Internet Explorer and discovered - after its release - that the Patch had broken some of the default font rendering in Outlook. From this, it appears that (at least) some of the Outlook "plumbing" is not even clear to Microsoft itself. Someone else may come up with an answer for accessing this property. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
    Gre

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    Re: HTML Font

    That makes a lot of sense as one of the first things I did when rebuilding this machine was apply the security patches. It has also saved me a lot of time as I was going to scrounge a machine a build it from scratch until some application broke the fonts. Had it been another application, I would have had some options. However when I finally found it was a security patch, I would have been stuffed, unless it was one not applicable to me.
    I will now poke around the Knowledge Base again armed with a few more keywords. If you have any more information about the patch, I would be grateful. Also, do you know if it is fixed in Office 2003?
    Thank you so much for this answer. Whilst the matter is not resolved, this is the first real step forward. Very grateful.
    Peter

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    Re: HTML Font

    Try looking at <!post=this post,141604>this post<!/post> (and the rest of the thread). HTH
    Gre

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    Re: Outlook (XP)

    Since posting, I have rebuilt my PC and it revealed some interesting facts about html in Outlook. I think this post will be of interest to the gurus supporting this excellent forum and, in particular, Leif in view of your comments re IE settings and Unkamunka in view of the comments re MS patches.

    The rebuild involved reformatting the C drive so the installation was completlely clean. I installed Windows XP Pro without any printer attached. Although I did not expect the printer driver to be behind the problem, I wanted to rule it out. Then I installed Office XP with FrontPage.

    Before opening anything in Office, I set the fonts in IE to Verdana and Smaller.

    Next I opened Outlook and imported my emails. At this point the offending emails were picking up Verdana but displaying as medium.

    I went back to IE and found the size was medium. I am 100% positive I had changed it to smaller. I again set it to smaller and closed IE, then reopened it to make sure it had held the smaller setting and it had. After closing IE again, I went back to Outlook to find it still displaying Verdana but in medium. A check in IE showed it now set to medium. This test was repeated several times to prove it.

    From this it seemed fairly conclusive the size in Outlook had to be controlled by Outlook.

    First I went to Tools | Options | Mail Format where I clicked on the Fonts button in the Stationery and Fonts frame and set the three options to Verdana. After checking that had not affected the html display, which it did not, I went back to Tools | Options | Mail Format where I clicked on the Fonts button in the Stationery and Fonts frame, and then the International Fonts button. I changed only the size setting to Smaller and hey presto, the Outlook problem was back. It not only changed the font size to smaller but the font face was now Times!

    Now no amount of changing any setting will allow me to reset either the size or font face. Also, I had to rebuild the machine a second time, again reformatting the C drive and was able to replicate the above.

    Subsequently I have installed all the critical updates for Windows but not the Office updates. However, I know from the original build that applying all the patches up to and including SP3 did not fix the problem.

    I do not expect anyone to have an answer, although one will be most welcome, but what I find surprising is that I can replicate this without doing anything obscure and have seen it with Outlook 2000 under Windows 2000, yet no-one else seems to have come across it. I can live with bugs that everyone else knows about, it's being singled out for this one that, well bugs me!

    Leif, Unkamunka and other MVPs, any thoughts on this please?

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