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  1. #1
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    Permissions not working & delays in synchronicity

    Outlook 2000 - Exchange Server 5.5 Service Pack 4 - Windows NT environment
    My client has a number of calendars set up for people to book pool cars, meeting rooms etc. Each one is set up as a normal user. Permissions are set to Author - where only the person making the booking can edit or delete an appointment.
    Problem 1: Anyone is able to delete or edit appointments regardless of permissions.
    Problem 2: Delays of up to 4 hours between booking being entered and then showing up when another user opens that particular calendar. This is resulting in double bookings even though each calendar is set to not accept two appointments for the same time.

    Has anyone had similar problems and come up with a solution? Any assistance greatly appreciated so as to soothe the nerves of 250 irritable users!!

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    5 Star Lounger
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    Re: Permissions not working & delays in synchronicity

    Hi again, Suzanna.
    Problem 1 : When you say anyone can delete/edit etc. does this a) imply that these calendars are meant to be used by only a subset of people (say the secretaries) but you've found that anyone can make appointments or [img]/forums/images/smilies/cool.gif[/img] everyone is supposed to be able to make appointments but only amend/delete appointments made by themself?
    Problem 2 This seems like a problem with the update free/busy data. (Tools | Options | Calendar Options | Free/Busy Options.). This needs to be set to a short period - say 15 minutes for each calendar.
    Another thing which might be causing this problem is if you have a number of servers in the mail system, in which case the replication of the free/busy data around the servers needs to be speeded up. This is a system admin function.
    Silverback

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    Re: Permissions not working & delays in synchronicity

    Hi Brian
    Problem 1: All staff need to make appointments, not just a sub-set. These staff have Author permission. A sub-set of special staff have owner permission. Regardless of permissions set, people can do anything to appointments made by anybody. (The opposite of our last problem ... <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15>. Any thoughts appreciated.
    Problem 2: You're a genius. I just couldn't work out where the synchonicity part of the jolly program was. Figured the default should be set to the usual 15 mins. But on looking at my personal one, (which although it's not a workgroup installation) it's set to 99 mins. How ridiculous. I'll check all of that today when I go there.

    We figured it might be a system admin problem so I'll get him to try out your last idea and let you know.

    Many thanks

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    5 Star Lounger
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    Re: Permissions not working & delays in synchronicity

    Hi Suzanna
    My thoughts about this are
    Silverback

  5. #5
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    Re: Permissions not working & delays in synchronicity

    The calendars are setup with the default permission set to Author and with 5 people from computing, plus myself as owners. I set them all up from scratch and no-one has touched the settings apart from me. It's really weird. <img src=/S/spook.gif border=0 alt=spook width=15 height=15> My next trick might be to set one up as a read only (Reviewer) and see if an appointment can be made in it, just to see if any of the permissions actually work properly.

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    5 Star Lounger
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    Re: Permissions not working & delays in synchronicity

    Suzanna
    Sorry I'm not helping but this is giving me brain ache. <img src=/S/headthrob.gif border=0 alt=headthrob width=15 height=15>
    I've asked arounnd here at work and the consensus her at work is that people can only do the things you describe with permissions from Editor upwards.
    In your original posting, you said
    <hr>My client has a number of calendars set up for people to book pool cars, meeting rooms etc. Each one is set up as a normal user<hr>
    Does this mean a) you have set up dummy mailboxes for (say) meeting room 1 and it's the associated calendar within that mailbox that people use to book time (and if so, who really 'owns' that mailbox?), or [img]/forums/images/smilies/cool.gif[/img] a number of (the special sub-set)people have created extra calendars within their own calendar folder and to which people are being given permission.
    (I'm not sitting here waiting with an answer just in case you reply with the 'right' answer - just seeking further info in case it triggers a lateral thought.
    Two more things.

    1. <LI>Have you got anywhere with your further testing? (Reviewer permissions)
      <LI>With the system working as it is now, can a 'normal' member of staff create a sub-folder? If they can, that limits permissions to one of Publishing Author, Publishing Editor or Owner
    This is <img src=/S/rubbish.gif border=0 alt=rubbish width=15 height=15> <img src=/S/exclamation.gif border=0 alt=exclamation width=15 height=15>
    Silverback

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    Re: Permissions not working & delays in synchronicity

    Yes ... dummy mailboxes were set up if you could call them that. They are "proper users" in that there is a log-on name and password. I logged on as each one and set permissions when I was logged in as the resource (ie Laptop1, Laptop2 etc. etc.) So technically they should be like any other user. It should be exactly the same as any real person booking an appointment into another person's calendar if they've been given the proper permissions.

    And . . . no .... we're not getting anywhere and my brain is hurting a lot too! <img src=/S/scream.gif border=0 alt=scream width=15 height=15>

    We haven't tried getting users to create new folders. That would be too scary.

  8. #8
    5 Star Lounger
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    Re: Permissions not working & delays in synchronicity

    OK - a thought.
    What permissions are set for a resource mailbox? (Right click on the Outlook Today - [Mailbox... line then Properties|Permissions). You could try setting this to Default = None.
    I'm just wondering that if these permissions have been set to Owner whether they might be overriding the Calendar folder permissions in some way.
    (Setting this to None would prevent people from adding the mailbox to their Outlook view - to see/use the Calendar they'll have to Open | Other User's Folder.
    As I say, just a thought, as I don't know if anyone accesses the calendars using this method anyway.)
    Finally, another question. "I logged on as each one and set permissions....." - did you log in as the 'resource owner of the mailbox' to do this, or did you just use your Owner permissions to set the resource mailbox permissions from within your Suzanna mailbox?
    Silverback

  9. #9
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    Re: Permissions not working & delays in synchronicity

    Certainly worth a try to set all other permissions to "none". I'll let you know how that goes next week.

    I logged on as the resource itself, not as an Owner from my own mailbox.

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