Results 1 to 6 of 6
  1. #1
    Bronze Lounger
    Join Date
    Feb 2001
    Location
    Escondido, California, USA
    Posts
    1,458
    Thanks
    0
    Thanked 1 Time in 1 Post

    Reinstall OE (W XP OE?)

    I'm trying to help a lady connect OE to her server (sbcglobal.net) with no success. I contacted tech support at sbc and went all the way up to their "expert", and we couldn't get it to connect. I verified the user names and passwords using sbc's webmail, and it's all there. The tech support guy verified that I had OE configured properly wiith the email address, POP and SMPT addresses. However, everytime OE tries to connect up pops the logon window. After entering the correct user name and password (the same ones that work on webmail), and cllicking on OK, there is a pause and the same logon window pops back up. The error message states that it can't connect to the server because the logon name and/or password are incorrect.

    Both I and the tech support expert cannot understand what's wrong. My only suggestion (and the tech's too) is to try uninstalling OE and reinstalling it. As I recall, doesn't OE comes with IE 6.0? Thus, should I download and save IE, then uninstall the existing IE and reinstall?

    Any other suggestions would be welcome, as I am stumped with this one.

  2. #2
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: Reinstall OE (W XP OE?)

    Do you have any firewall running? if so turn it off, and try it then.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Bronze Lounger
    Join Date
    Feb 2001
    Location
    Escondido, California, USA
    Posts
    1,458
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: Reinstall OE (W XP OE?)

    No firewall is running, and I even turned off the McAfee AV program.

  4. #4
    Bronze Lounger
    Join Date
    Feb 2001
    Location
    Escondido, California, USA
    Posts
    1,458
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: Reinstall OE (W XP OE?)

    Reinstalling is what I'll try next.

    Revised on 3/19/2004

    Well, I WAS going to reinstall. However, I got it half working by simply going to the Advanced setting and reintering the send and receive port entries. I say half because it now sends emails, but doesn't receive them. I'll have to double check the user names and passwords and see if there is some screwup there.

  5. #5
    Silver Lounger Bruce K's Avatar
    Join Date
    Apr 2002
    Location
    Phoenix, Arizona, USA
    Posts
    1,876
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Reinstall OE (W XP OE?)

    Hi, Chuck ~

    If you need to install only OE6 and not IE, please see this post. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  6. #6
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Vienna, Wien, Austria
    Posts
    5,009
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Reinstall OE (W XP OE?)

    <font color=red>should I download and save IE, then uninstall the existing IE and reinstall?</font color=red> That is what I would try.
    Gre

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •