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  1. #1
    Lounger
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    Windows crippled - HELP! (XP SP1)

    I used a reputable online service to check for viruses and "malware". It found only one item, a piece of malware which it offered to remove, and I accepted. That's when my problems started. It seems the removal process must have removed affected windows files or services that are needed for Windows to work properly. Here are the symptoms, all of which just appeared:
    1) Javascript is gone or disabled. When browsing, anything that relies on it fails: pull-down menus (they are blank), buttons (don't do anything). The Windows Update site window is blank -- I presume this is javascript-related.
    2) If you do a "Help about Internet Explorer", the fields for cipher strength, relesae, and product ID are blank. Could be javascript related??
    3) Windows help and Support Center won't appear. There are no error messages -- it just doesn't pop up.
    4) Windows Media Player won't start up. There is just an error message saying "Internal Application Error"
    5) Attempting to do a "Launch System Restore" from running msconfig opens up a blank "System Resore" window.
    6) Attempting to do a System Restore from System Tools doesn't do anything.
    7) The Event log shows two errors, both of which say "The server's call to a system service failed unexpectedly." The Event ID is 2000, which is not listed in the Windows events database online.

    The following approaches have not helped:
    - Rebooting
    - Re-installing IE SP1
    - Reinstalling Windows SP1 for Windows XP
    - Reinstalling Windows Media Player
    - Checking for registry errors using Microsoft's old "regclean" program.

    The PC originally ran Windows 2000, and then was upgraded to XP. It has run without problems since it was upgraded to XP at the time XP first became available. It has always been kept up-to-date. The main applications are Office XP, which is also always kept up-to-date.

    I really don't want to do a clean re-install of the operating system if I can help it, since it would have to start with Windows 2000, upgrade to XP, bring XP up to the latest version, re-install Office XP, re-install other applications. You get the idea -- major headaches.

    Does anyone have any brilliant ideas what might be causing my problems, and what I might do to fix it short of a complete re-install of everything.

    Thanks in advance.

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Windows crippled - HELP! (XP SP1)

    Ian,

    The first thing I would do is run system scan which should restore all of your original system files to the same ones on your XP CD.

    Go to Start>Run, type in "sfc /scannow" ( without the quotes ) and hit OK. It will scan your XP system files for changed or missing files and replace them with the proper ones. Have your XP CD ready to go into your CD reader. It will definitely ask for it.
    BOB
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  3. #3
    Lounger
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    Re: Windows crippled - HELP! (XP SP1)

    Good idea. However, I've got a dozen or so "Windows XP" disks, some retail, some OEM, some full, some upgrades. How can I tell which one to use? (The first 3 or four I tried said I was using the wrong disk!!!)

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Windows crippled - HELP! (XP SP1)

    Keep trying. You have to find the correct one that matches the ID on the CD & the ID on the installed OS.

    Out of curiosity. How did you end up with a dozen XP disks?
    Suggestion: Label them ! <img src=/S/clever.gif border=0 alt=clever width=15 height=15> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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