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  1. #1
    New Lounger
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    Not Sure: Hardware or Windows Problem

    Hello Experts,

    I went to help out a neighbor yesterday who installed Win-XP Pro (clean install with reformat) on the PC described below.

    The installation seemed to take OK, except the monitor locks up after the mouse cursor passes over several items in the start menu. Locks up means that the mouse, keyboard and OS freeze with no other choice other than a turn-off and reboot. There is no scandisk on the reboot, which is surprisingly quick because there are no programs installed.

    If we use the keyboard to open Accessories (and we opened five or six to stress test it), it seems to function properly. When we move the mouse, however, especially near the Start menu, a small black rectangular box appears and the PC is toast. Not a BSOD...just screen image is distorted and frozen.

    Whether it is really the monitor or not I am not sure. We changed the resolution to 800 x 600 from a higher res with no improvement. We also fiddled with the buttons on the monitor itself. Changing the refresh rate from 75 Hz to 60 Hz had no effect.

    Neighbor tried to upgrade the RAM from 128 MB to 256 MB to support XP, but the new stick seemed to have bad chips. The unit ran fine with just 128 MB.

    Got any advice?

    SPECIFICATIONS:
    The IBM PC is a Pentium III, 750 Mhz, loaded with Win XP Pro.
    The failure mode is lockup, usually when using the mouse.
    The error report notes a problem with the Intel 8281OE Graphics Controller.

  2. #2
    Platinum Lounger
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    Re: Not Sure: Hardware or Windows Problem

    Two things:<UL><LI>Have you checked the graphics card drivers with the IBM website? There is an extensive model by model support available for IBM machines.<LI>Although WinXP is supposed to run on 128Mb, 256Mb (as a minimum) is a much better idea.[/list]HTH
    Gre

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Not Sure: Hardware or Windows Problem

    Further to unkamunka's comment regarding memory, it is possible the graphics card is grabbing memory from your (theoretical) 128Mb. If, for example, it says it is 'a 30Mb card', that could be leaving you with just 98Mb....

    As the lock-ups are associated with the mouse, checking the mouse drivers for updates also wouldn't be a bad thing.

  4. #4
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    Re: Not Sure: Hardware or Windows Problem

    Further to everyone, I presume that after the attempted memory upgrade you are left with just 128 MB in the machine, which gives no errors on power-up?

    The symptoms you describe might be related to the graphics support on the motherboard. Can you see if XP will work with the lowest common denominator, VGA mode (640 x 480, I think it was!). Otherwise SVGA, 800x600? The refresh rate should be irrelevant, provided it's adequately low. Can you try the monitor on a different PC to check it works there?

    Alternatively see if you can try a different (known to be working) monitor on your XP box....

    Alos, swopping the mouse in the same manner might also be worth doing.
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  5. #5
    Uranium Lounger viking33's Avatar
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    Re: Not Sure: Hardware or Windows Problem

    Zonny,

    Try to reinstallupdate your Intel Graphics drivers.

    Go to 82801
    to get the latest.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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