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  1. #1
    3 Star Lounger
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    Outlook's error ' Your message was deleted without (XP)

    Hello,

    I use Outlook's "Read Receipt" function to track how diligent recipients are in opening and replying to my emails.

    Sometimes I send an email at work from Outlook (routing via Exchange Server) and I get the error message that: "Your message was deleted without being read"

    Are there scenarios where this could be false?!

    I sometimes get the message & the recipient never received my email.
    Plus I call up the recipient and he denies ever having received my email.

    Could problem's from the recipient's Exchange Server cause this?
    Can I have enough confidence in this receipt to say that my email recipient is lying to me?!

    Any advice would be appreciated.
    Thanks,

    Bob.

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Outlook's error ' Your message was deleted without (XP)

    I sometimes get them too but can think of a couple of scenarios where it is valid:

    1] The recipient has AutoPreview turned on which is enough for them to read the contents and, having done so, they delete the message before it is marked as read.

    2] A rule makes a copy of the incoming message which is moved to another folder and read by the recipient. The original, being seen as a duplicate, is deleted.

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Outlook's error ' Your message was deleted without (XP)

    Many months ago I sent someone a set of urgent messages. Every few months, I get "Deleted without being read" receipts for the whole group, as though this person keeps re-downloading and then re-deleting the same messages. He is not someone who would enjoy taking a journey of technical exploration with me, so I probably will never know why this keeps happening. I offer it merely as a datapoint to suggest that it doesn't necessarily mean anything useful. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    If you do want to take a journey of technical exploration, check out the threads starting with <post#=326505>post 326505</post#> and <post#=345256>post 345256</post#>. Both describe instances in which "Not Read" receipts could be sent even with Outlook is instructed not to do so, because the instruction doesn't apply to all automated processes that act on mail.

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