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  1. #1
    Lounger
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    Internet Explorer email hyperlink error (6.0.2800)

    Hi all,
    I am running Windows XP and Office Professional 2003.
    Just wondering if anyone else has this weird error when clicking an email hyperlink in any Office 2003 application; Internet Explorer brings up a message "Could not perform this operation because the default mail client is not properly installed" and then spawns 63 IE windows. This happens regardless of whether Outlook is open or not. Very frustrating and I can't find anything on the MS site.

    Cheers

  2. #2
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    Re: Internet Explorer email hyperlink error (6.0.2800)

    Seems like something is not registered properly. Have you tried a repair of Office?

    Joe
    Joe

  3. #3
    Platinum Lounger
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    Re: Internet Explorer email hyperlink error (6.0.2

    Some questions - in case they relate to your issue:<UL><LI>Is your Outlook installation a "plain vanilla" version? As discussed in <!post=this Star Post,337538>this Star Post<!/post>, e-mail links in Office 2003 may not function correctly unless Outlook 2003 is also installed. <LI>Have you changed your default Program Files Directory (perhaps using TweakUI)? This occasionally causes issues when OE is not installed, or is installed to another directory.[/list]HTH
    Gre

  4. #4
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    Re: Internet Explorer email hyperlink error (6.0.2

    Hi there Joe & Unkamunka,
    Thanks for the time you have taken to reply. Have the full version of Office 2003 installed including Outlook & it works fine (other than this). Haven't changed anything to my knowledge in the system registry & haven't used TweakUI. This error has been happening since installation.
    Sounds like I should uninstall & reinstall Office?

  5. #5
    Platinum Lounger
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    Re: Internet Explorer email hyperlink error (6.0.2

    Before you reinstall Office, make sure that both IE and OE are fully patched.
    Gre

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Internet Explorer email hyperlink error (6.0.2800)

    Huge numbers of windows sounds vaguely familar. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> But of course I don't remember why...

    If you check your default mail client in Internet Explorer (Tools>Internet Options...>Programs tab), does it point to Outlook 2003 or Outlook Express or something else? Naturally, Outlook 2003 should work, but perhaps toggling it to OE for a time and then switching back will help reconfigure this?

  7. #7
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    Re: Internet Explorer email hyperlink error (6.0.2800)

    Thanks for that jshcer2000; I have amended the Tools | Internet Options | Programs | E:mail list, restarted my PC, restarted Outlook, which popped up the message box that Outlook was not currently my default email application & did I want to make it so. Clicked "yes", tested a couple of hyperlinks & it's all good.
    Thanks much much much for that - got to be easier than a full re-install! <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30> <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

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