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  1. #1
    Lounger
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    Submitting a Form

    I am attmepting to have a frontpage form send me the information via email. I used the Form wizard to design the initial form, and added additional elements to 'dress it up'. I then FTP'd the file to my ISP (the address of the form is <A target="_blank" HREF=http://www.denovodental.com/_derived/nortbots.htm>http://www.denovodental.com/_derived/nortbots.htm</A>)

    When the form is submitted, the following error message is displayed:
    -------------
    "You have submitted a form or followed a link to a page that requires a web
    server and the FrontPage Server Extensions to function properly.

    This form or other FrontPage component will work correctly if you publish
    this web to a web server that has the FrontPage Server Extensions
    installed."
    -------------
    I contacted the ISP, and this was their response:
    ---
    I looked at the file <A target="_blank" HREF=http://www.denovodental.com/_derived/nortbots.htm>http://www.denovodental.com/_derived/nortbots.htm</A> on
    your web server. It does not appear to have any code in it that would
    execute the delivery of mail. The server you are on does support Front Page
    Extensions. I would check the norbots.htm file.
    ---
    I have no idea what to do from here. Can anyone help me?

    Thanks!

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Submitting a Form

    The long and short of it is that if you want an simple and easy life, you need an ISP who has the FP server extensions installed.

    In my view, it's a bit like McDonalds. You tell them you want a quarter pounder and drive to the window.
    If you don't have FP support, you're gonna have to put your own grill in.

    <img src=/S/smash.gif border=0 alt=smash width=30 height=26>
    <img src=/S/lilputer.gif border=0 alt=lilputer width=15 height=15>

    If you are new to this web stuff (like me) FP gives you an easy first rung on the ladder. I suspect you're either going to need a book or two and a few nights in, or a change of ISP - there are plenty around who support FP.

  3. #3
    Lounger
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    Re: Submitting a Form

    According to the ISP, they DO have the frontpage extensions loaded.

    How can I tell if it is a problem at my end, or whether its a problem with my ISP?

    BTW, does anyone here recommend a good reference book for Frontpage 2000?

  4. #4
    Super Moderator WebGenii's Avatar
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    Re: Submitting a Form & connecting to EMail

    While YOU can ask in FrontPage to have the response sent via email, there is also some work that must be done on the webserver, that basically tells the webserver what the name of your email server is and how to send mail to it. This does not happen automatically when your ISP installs the FP server extensions. (So there is probably no reason for them to know about it).
    So again, you need to have a knowledgeable ISP and frankly FP users have to educate themselves so they know what to ask for from their ISP.
    I recommend the following article - both for you and your ISP.
    <A target="_blank" HREF=http://officeupdate.microsoft.com/frontpage/wpp/serk/adadv_1.htm#adadvc02.doc-1001>Setting Up E-mail Options on Windows</A>
    "Authors using the Microsoft
    [b]Catharine Richardson (WebGenii)
    WebGenii Home Page
    Moderator: Spreadsheets, Other MS Apps, Presentation Apps, Visual Basic for Apps, Windows Mobile

  5. #5
    Plutonium Lounger Leif's Avatar
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    Re: Submitting a Form

    OK - what happens if you publish (File | Publish) rather than ftp the files?
    (It might be worth deleting the file from the web first.)

  6. #6
    Lounger
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    Re: Submitting a Form

    Thanks for the tips Catherine! I forwarded those suggestions, along with the article. They confirmed this morning that they made the suggested registry changes on their server. However, it still doesn't work (I get the same error message as before).

    I then attempted to publish the Web via Frontpage and I received another error message stating that the Frontpage extensions were not installed on the server.

    I've hit a brick wall; the ISP has done everything they know to do, and I don't have a clue what's going on.

  7. #7
    2 Star Lounger
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    Re: Submitting a Form

    try a new ISP, I had to. Or you could write your own form using cgi script if your isp accepts it!

  8. #8
    moslance
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    Re: Submitting a Form

    I have 2 FrontPage 2000 webs hosted by an ISP that has FrontPage extensions. On one of the webs, the e-mail/ form submission works fine. The other web still can't get it working correctly. Go figure.For us non-scripting people: why is this so complicated?

  9. #9
    Super Moderator WebGenii's Avatar
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    Re: Submitting a Form

    Has the ISP reinstalled the server extensions?
    Sometimes the server extensions have to be removed and reinstalled.
    [b]Catharine Richardson (WebGenii)
    WebGenii Home Page
    Moderator: Spreadsheets, Other MS Apps, Presentation Apps, Visual Basic for Apps, Windows Mobile

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