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  1. #1
    Super Moderator jscher2000's Avatar
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    Re: Printing Envelopes (2003)

    Is this printing to the multipurpose "Tray 1" on an HP laser printer? There seem to be some issues with Word's ability to properly set and restore the paper size on that tray. We certainly haven't fixed it (except with the expensive remedy of a dedicated envelope printer for the more heavily used printers). But asking for A4 doesn't make any sense; COM10 is the more common request.

  2. #2
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    Printing Envelopes (2003)

    <P ID="edit" class=small>(Edited by DaveA on 31-Mar-04 13:51. )</P>Just received word that one is having the following problem. I will try and find out what printer make and model and what version of Word is being used.

    Update:
    It is a HP 600 4in1 printer using Word 2003, on a XP Home OS

    When trying to print a envelope from Word, one is asked to insert a A4 size paper. Whats up, this has all US settings.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Uranium Lounger
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    Re: Printing Envelopes (2003)

    Hi Dave:
    Does the user have Tools/Options/Print tab/Allow A4/letter paper resizing checked? Just a guess at the cause.

  4. #4
    New Lounger
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    Re: Printing Envelopes (2003)

    Just a thought---Is the correct envelope size selected under "Tools - Envelopes and Labels - Printing Options"?

  5. #5
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    Re: Printing Envelopes (2003)

    Yes this is checked, but clearing it did NOT do any good. We here at home print envelopes all the time and we have that box checked.

    And yes the correct size is selected.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
    3 Star Lounger
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    Re: Printing Envelopes (2003)

    Hi Dave,
    On some printers the printer itself will ignore settings sent from Word. If the printer has an LCD control panel there may be a menu you can enter to select the paper size for each tray that is available.

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