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  1. #1
    Lounger
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    Windows runs SLOW

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29> Hi all!

    My Mom is running Win98. Her computer is running really slow. Has been for a while now, but getting worse by the day.

    Her System info is:
    Processor: GenuineIntel Family 6 Model 8 997
    Math Support: On Chip
    BIOS: American Megatrends 08/22/01
    Bus Type: PCI,ISA,USB,AGP
    Ports: 1 Parallel, 1 Serial
    Memory: 256 MB (38% Utilized)
    Total Physical: 256 MB
    Total Windows: 2096 MB
    Free: 2025 MB
    Used: 70.7 MB
    Floppy Disk: 1.44 MB
    Hard Disks: 37.28 GB
    Free: 29.63 GB
    Used: 7.62 GB
    Multimedia: Sound, CD-ROM
    Video: 800x600 in 64K Colors, NVIDIA RIV

    Operating System

    Windows: 4.10 (Build 2222)
    DOS: 7.10
    Net Clients: Microsoft Family Logon
    Microsoft Network

    This may be too much info or not enough. Can anyone offer any suggestions?

  2. #2
    Uranium Lounger
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    Re: Windows runs SLOW

    You've given a lot of detailed information, but unfortunately it helps little in this case. If the computer is running slow, you should examine what is running in the background. Things to look for:
    <UL><LI>A plethora of icons down by the system clock (the "tray")
    <LI>Number of installed programs - remove any that are not being used
    <LI>Disk health: scandisk and defragmentation may be in order[/list]These are the obvious places to look. Before much else, though, I would open the System Configuration Utility (Start - Run - MSCONFIG) and kill as much as you can from startup. If performance snaps back to any degree, this is where to concentrate the effort.

    HTH,
    -Mark

  3. #3
    Plutonium Lounger
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    Re: Windows runs SLOW

    And, in addition to Mark's points, one of the standard (two) questions here in The Lounge is: does she have any malware detection software installed, like AdAware or Spybot? Take a look <!post=at this thread.,296439>at this thread.<!/post> And be sure she also has a good antivirus program running and kept up to date. System slowdown could be caused by "something bad" in the system. Keep us posted.

  4. #4
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    Re: Windows runs SLOW

    Thanks for the replies. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

    In response to MARK:
    1. The only icons in the tray by the sys clock is "Task scheduler", "volume", & my antivirus monitor.
    2. The number of installed programs - How do I know which ones I use & which ones I don't?
    They hardly ever install under the name I would recognize to know what they are. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
    3. Did both the scandisk & the defrag. No help.
    4. By doing "msconfig", how do I know which items I can safely "kill" from startup?

    In response to BIGALDOC: <img src=/S/doctor.gif border=0 alt=doctor width=25 height=33>

    Yes, I do have "Spybot", and yes I have Norton Antivirus (that monitors continously) with Live Update set to automatically install all updates. <img src=/S/clever.gif border=0 alt=clever width=15 height=15>

    So with this additional info, can ya offer any other suggestions? <img src=/S/help.gif border=0 alt=help width=23 height=15> <img src=/S/please.gif border=0 alt=please width=31 height=23>
    I am way beyond frustrated with this. I can't help but fall asleep waiting for the windows to open! <img src=/S/yawn.gif border=0 alt=yawn width=15 height=15>

  5. #5
    Uranium Lounger
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    Re: Windows runs SLOW

    When removing programs, if you don't recognize something, it's typically an indicator that you don't use it. Contrary to your experience I find most programs put an entry into Add/Remove Programs that is easily understood.

    When using MSCONFIG, there are several websites that can help you understand what the various startup items do. The Lounge favourite is Pac's Portal but the list looks confusing. You might also try AnswersThatWork, click on the Task List button at the bottom of the page. It is not as extensive but it has a lot of good information, and is well documented. You can also search the web using a search engine for the names of the programs that appear; you might be surprised at the amount of information you can find.

    If you press CTRL+ALT+DELETE to bring up the "End Task" window, what do you see in the list? Jot it down, and post what you see there. The same applies to MSCONFIG's entries, if you want to post the list of startup items, we could help you winnow it down more easily.

    You may also consider updating your video card's drivers, outdated graphics card software can have this effect.
    -Mark

  6. #6
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    Re: Windows runs SLOW

    Hi BabyG

    You might try a process analysis program such as Sysinternal's Process Explorer.
    This will show everything that is running on the computer and display the CPU usage. Anyhing using a high percentage of the CPU might indicate the reason for the slowdown.

    BTW you mentioned you have "Spybot". Would that be Patrick M. Kolla's "Spybot Search & Destroy"? If not, could you let us know what program you're refering to. There are rip-offs of Spybot S&D, and not all of them are friendly.

    Have a Great day!!!
    Ken
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  7. #7
    Uranium Lounger
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    Re: Windows runs SLOW

    One slight modification to WyllyWylly's suggestions in <post#=360747>post 360747</post#>. Rather than try to copy all the startup programs in msconfig,
    1. go to Start/Run & type

    Msinfo32

    & press <enter>.
    2. Then, on the left side, expand "Software Environment" & click "Startup programs".
    3. Click on the right side & press ctrl+A (to select everything).
    4. The press Ctrl+C to copy everything & paste it in Notepad to save it.

    It will be a lot easier than copying everything from msconfig.
    Cheers,

  8. #8
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    Re: Windows runs SLOW

    Good call Phil, I had forgotten all about the ability to do that in MSINFO32.
    -Mark

  9. #9
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    Re: Windows runs SLOW

    Hi all -
    Wow Thank you guys so very much for for responding to me. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

    MARK:
    You were so right when you said that Pac's Portal was confusing <img src=/S/confused.gif border=0 alt=confused width=15 height=20>! But Answers ThatWork was very helpful (I think). I haven't done anything yet. I want to post the info you suggested first to see what you guys think first. MY computer is XP, there's no system restore on my Mom's running '98. <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15>

    How do I go about updating my video card's drivers? <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    KEN:
    I clicked on you're link, & kept getting a window that said it was unable to find it. Maybe if you send me the web address, I can bring it up.

    And as far as my Spybot program, yes it is Patrick Kolla's Spybot S&D. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    PHIL:
    Thank you very much for suggesting a much easier way to get you guys the start up list. You'll understand when you see this list.

    OK .... the task list first -

    AOL
    Lock files + folders XP <img src=/S/question.gif border=0 alt=question width=15 height=15>
    explorer
    Aol companion
    wimmun32 <img src=/S/question.gif border=0 alt=question width=15 height=15>
    rnathchk <img src=/S/question.gif border=0 alt=question width=15 height=15>
    stimon <img src=/S/question.gif border=0 alt=question width=15 height=15>
    auagent <img src=/S/question.gif border=0 alt=question width=15 height=15>
    systray
    nprotect
    csinject <img src=/S/question.gif border=0 alt=question width=15 height=15>
    clickoff
    rnaapp <img src=/S/question.gif border=0 alt=question width=15 height=15>
    aolwbspd

    Ok .... now the startup list -

    AntiVirus Active Monitor Startup Group "C:Program FilesiRiSAntiVirusWIMMUN32.exe"
    Logitech Desktop Messenger Startup Group "C:Program FilesLogitechDesktop Messenger8876480ProgramLDMConf.exe" /start
    StartupCleaner Startup Group C:WINDOWSStart MenuProgramsStartUpStartupCleaner.exe
    ClickOff Startup Group "C:Program FilesClickOffClickoff.exe"
    America Online Tray Icon Startup Group "C:Program FilesAmerica Online 9.0aoltray.exe" -check
    AOL Companion Startup Group "C:Program FilesAOL Companioncompanion.exe" /s
    ScanRegistry Registry (Machine Run) C:WINDOWSscanregw.exe /autorun
    SystemTray Registry (Machine Run) SysTray.Exe
    CallControl 4.5 Registry (Machine Run) C:Program FilesFaxTalk CommunicatorFTCtrl32.exe /autoload
    SBWatchDog.EXE Registry (Machine Run) C:WINDOWSSYSTEMSBUtilsSBWatchDog.EXE /l
    AUAgent Registry (Machine Run) C:SupportCenterAUAgent.exe
    Multimedia Keyboard Registry (Machine Run) C:Program FilesNetropaMultimedia KeyboardMMKeybd.exe
    Onscreen Display Registry (Machine Run) C:WindowsOptionsSystoolsdelay32.exe 2 C:Program FilesNetropaOnscreen DisplayOSD.exe
    LoadPowerProfile Registry (Machine Run) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    bpcpost.exe Registry (Machine Run) C:WINDOWSSYSTEMbpcpost.exe
    StillImageMonitor Registry (Machine Run) C:WINDOWSSYSTEMSTIMON.EXE
    LexmarkPrinTray Registry (Machine Run) PrinTray.exe
    QD FastAndSafe Registry (Machine Run)
    OEMCLEANUP Registry (Machine Run)
    TaskMonitor Registry (Machine Run) C:WINDOWStaskmon.exe
    TkBellExe Registry (Machine Run) "C:Program FilesCommon FilesRealUpdate_OBrealsched.exe" -osboot
    WGPAddon Registry (Machine Run) C:Program FilesLock Files and Folders XPwgpaddon.exe
    NPROTECT Registry (Machine Run) C:Program FilesNorton SystemWorksNorton UtilitiesNPROTECT.EXE
    LoadPowerProfile Registry (Machine Service) Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    SchedulingAgent Registry (Machine Service) mstask.exe
    TVWakeup Registry (Machine Service) C:Progra~1TVView~1tvwakeup.exe
    Announcements Registry (Machine Service) C:Program FilesTV Viewerannclist.exe
    ScriptBlocking Registry (Machine Service) "C:Program FilesCommon FilesSymantec SharedScript BlockingSBServ.exe" -reg
    CSINJECT.EXE Registry (Machine Service) C:Program FilesNorton SystemWorksNorton CleanSweepCSINJECT.EXE
    NPROTECT Registry (Machine Service) C:Program FilesNorton SystemWorksNorton UtilitiesNPROTECT.EXE
    AolAcsDaemon1 Registry (Machine Service) "C:PROGRAM FILESCOMMON FILESAOLACSACSD.EXE"

    See??? I told you! <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> for the shortcut!

    OK! There ya go! When you cypher through this mess I'll be eagerly awaiting your further input.

    Again, Thank You guys for your help thus far. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  10. #10
    5 Star Lounger
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    Re: Windows runs SLOW

    Edited by WyllyWylly to add URL tags. See the markup help. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Here's the url for Sysinternal's "Process Explorer".....and other stuff.

    http://www.sysinternals.com/win9x/98utilities.shtml

    Have a Great day!!!
    Ken
    <IMG SRC=http://www.wopr.com/w3tuserpics/KenK_sig.gif>

  11. #11
    Uranium Lounger
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    Re: Windows runs SLOW

    Updating video card drivers is usually pretty simple. Find out what kind of video card the system uses (in this case, I believe it was a Nvidia RIVA TNT) and then head over to the manufacturer's website for the update. Nvidia's driver updates are a single, unified packed - one size fits all.

    The list of running items you were curious about:

    <UL><LI>Lock files + folders XP A utility that allows users to lock folders from access and/or deletion. Kinda useless, if you ask me.
    <LI>wimmun32 - Part of the antivirus service.
    <LI>rnathchk - Part of the RealOne player, something I take great pains to avoid, personally
    <LI>stimon - Still Image Monitor, this is to help ease obtaining images from scanners and digital cameras
    <LI>auagent - Part of the audio card's software
    <LI>csinject - Part of Norton CleanSweep.
    <LI>rnaapp - The dial-up adapter that is used to connect to the Internet. This will go away when the modem is disconnected.[/list]Now, about that startup list. Here is what I see that I would disable. If you have specific questions as to why, post back and ask. Otherwise, these are just using up memory.
    <UL><LI>Logitech Desktop Messenger
    <LI>StartupCleaner
    <LI>ClickOff
    <LI>America Online Tray Icon (Only if she does not use the tray icon to start AOL)
    <LI>AOL Companion
    <LI>CallControl 4.5
    <LI>SBWatchDog.EXE (This is a spyware monitoring utility, not needed)
    <LI>Onscreen Display
    <LI>bpcpost.exe (TV Viewer Post Setup Program. Part of MS WebTV for Windows.)
    <LI>StillImageMonitor (Used to monitor scanner and camera activity, but not critical to their operation)
    <LI>LexmarkPrinTray
    <LI>QD FastAndSafe
    <LI>OEMCLEANUP
    <LI>TkBellExe
    <LI>WGPAddon (This is some kind of folder locking utility - specifically Lock Files and Folder XP, I can't see a use for it - but ask her first)
    <LI>TVWakeup
    <LI>Announcements
    <LI>AolAcsDaemon1 (This is a utility to re-connect to AOL automatically, possibly could be worth keeping for convenience)[/list]Hope that helps, there sure does seem to be a lot of unnecessary crap starting when the system boots. No wonder it's running slow!
    -Mark

  12. #12
    Uranium Lounger
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    Re: Windows runs SLOW

    While everyone has individual preferences on what should run at startup, I would try the following. First, I will tell you that the only thing I have running at startup is my mouse driver & Explorer, period. Much more runs later, however.
    1. Start by pressing Ctrl+Alt+Del & End task on everything, one at a time, EXCEPT Explorer.
    2. I would do a thorough Scandisk & make sure everything is OK. Actually, it's faster to boot to a DOS prompt, but if you don't know how, just do it in Windows (& have a nice conversation with your mother in the meantime <img src=/S/smile.gif border=0 alt=smile width=15 height=15>).
    3. Run defrag.
    4. Reboot & when Windows starts to load, hold down the Ctrl key. This will prevent startup programs from running. Bring up the task pane & End task on everything except Explorer.

    Now see how fast or slow the computer is. With todays programs, you should have at least 128MB of RAM (256 preferred). If you see a significant difference, you can add the startup programs back, one at a time & see if any are really slowing you up.
    Cheers,

  13. #13
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    Re: Windows runs SLOW

    Hi BabyG,

    If Windows Explorer is especially slow, one thing to check is the number of files in 'My Documents' and its sub-folders. There's a bug in Win 98 that causes Windows Explorer to slow down if there are many files there. I don't know how many is too many, but moving a lot of files & folders out of 'My Documents' could improve Explorer's performance quite a lot.

    Cheers
    Cheers,

    Paul Edstein
    [MS MVP - Word]

  14. #14
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    Re: Windows runs SLOW

    <img src=/S/hello.gif border=0 alt=hello width=25 height=29> Hi again,

    Ok, I need to know what the following start up items are, before I disable them. There were a couple on your list, MARK, that she woulda had a kinipshin if they weren't running. ie. clickoff (her pop up swatter) <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
    Please explain what the following are:

    start up cleaner
    OEM Cleaner
    QD Fast & Safe
    script blocking
    loadpower profile (this one's on her list twice)
    logitech desktop messenger
    onscreen display

    PHIL:
    After I get this start up thang taken care of, I will run the thorough Scandisk, then the defrag. Got a question, can you have other programs open (ie. word or notepad) while you're doing either of the above? Also I will follow the rest of the suggestions in your last post. Thank you. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Thank you for the link KEN, that's next on my list. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    MACROPOD: Thanks for that suggestion. There were alot of extra crap in the documents folder <img src=/S/doh.gif border=0 alt=doh width=15 height=15>

    K guys ... Thanks again for your help to this point. Might be two or three days before I get back in here (going on a short road trip <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>) but I will be back.

    See ya soon! <img src=/S/hello.gif border=0 alt=hello width=25 height=29>

  15. #15
    Uranium Lounger
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    Re: Windows runs SLOW

    Here's my take on your startup:
    <table border=1><tr><td valign=top>start up cleaner</td><td valign=top>I

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