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  1. #1
    3 Star Lounger
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    Suggest Names does not work (Outlook 2002)

    In my Outlook (2003), if I am in a new mail message, in the To: field and I type a single letter, I get a drop down list of everyone I've ever sent an email to whose first OR last name begins with the letter that I typed. This is the Suggest Names feature working properly, in my opinion.

    My coworker has 2002, and I have confirmed that he has Suggest Names turned on under Tools | Options. When he begins typing in the To: field, he does not get any drop down list...but after he has typed enough of the name, the Automatic Name Checking kicks in and completes the address entry. Any idea why a.) Suggest Names would not be working or b.) Automatic Name checking seems to be overriding the Suggest Names feature? We have done tests to ensure that the names he is typing in the TO: field are people he has sent an email to before, so they should be in his "list" of names. Is there a way to look at that list to confirm?

    Thanks - Satiria

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Suggest Names does not work (Outlook 2002)

    In an unscientific experiment, I've determined by Outlook 2002, on my computer, requires 3 letters before it displays the drop-list. I have no idea whether this is configurable.

  3. #3
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    Re: Suggest Names does not work (Outlook 2002)

    AFAIK the 3 character option that <!profile=jscher200>jscher200<!/profile> mentions for Outlook 2002 has been the defaukt in several Outlook versions. This was "improved" for Outlook 2003.
    Gre

  4. #4
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    Re: Suggest Names does not work (Outlook 2002)

    Hi All - Sat here again. Yes, the three character rule did apply in Outlook 2002 - confirmed that. And thankfully (or maybe not?) in 2003, it's only 1 character.

    But...I think I've diagnosed the problem a little more. This user...his Outlook suggest names works properly......UNTIL YOU CLOSE OUTLOOK. When you open Outlook back up, it's like it doesn't remember any of the names that you have typed before. I had Suggest Names working great when I first sat down at his PC (and the sarcastic techy in me was thinking "ID10T error, man"), but then I closed Outlook, reopened, and I'll be damned if it wasn't working. The setting under Tools | Options | Email Options | Advanced is still checked....but it's like the Suggest Names list is getting wiped when you close Outlook. Any ideas?

    Thanks <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

  5. #5
    Gold Lounger Rebel's Avatar
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    Re: Suggest Names does not work (Outlook 2002)

    Don't know if this is relevant to your situation or not, but this Knowledge Base article may help.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  6. #6
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    Re: Suggest Names does not work (Outlook 2002)

    John - thanks for that article. We weren't using Outlook Internet Mail only before, but apparently this was the same problem. Those old .nick files existed, and once we renamed them to .old, then removed and re-added Outlook 2002 (instead of repairing like the article suggested), then the problem was resolved. Thank you (and everyone else) for your input on this. - Satiria

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