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  1. #1
    3 Star Lounger
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    MSN Messenger (6.0.2800)

    Just started to use MSN Messenger. If I click the "Messenger" button on the Standard Tool Bar of Internet Explorer, v. 6.0.2800, I enter Messenger version 4.7 (which isn't on my Add Remove Programs list). I also installed the newest version of Messenger 6.1 (which is on Add Remove Programs). My contact in France has the same two versions. If we're both on 6.1 the video works fine (I don't have a video cam yet) but the audio doesn't work at all. If he's on 6.1 and I'm on 4.7 the audio works great, but of course there's no video. If we're both on 4.7, both work, but neither as well as with the other configurations. I've run audio wizard in both and it seems fine. (I turned off Zone alarm, but don't know if that was necessary).

    Helpppp!! And while you're at it; any suggestions for video cam? Get a digital camera with it?

    Thanks

    keith

  2. #2
    Uranium Lounger
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    Re: MSN Messenger (6.0.2800)

    Just to clarify, using MSN Messenger version 6.x, both you and your contact have an identical problem set? Meaning that neither of you can get the audio to work correctly?

    Turning off ZoneAlarm is probably not necessary as long as you allow Messenger to connect through the firewall.

    As far as a camera, I would post it as a separate question in the Hardware board. And I would also stay away from the dual-role models. Experience has taught me that the more things a particular device tries to do, the less good it is at any one of its roles. Jack of all trades, master of none...
    -Mark

  3. #3
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    Re: MSN Messenger (6.0.2800)

    Yes, that's correct. When we're both on 6.1, there is no audio in either direction. The best audio is with me on 4.7 and him on 6.1. I was in Comp USA today, and someone suggested finding 4.7 wherever it it (though not on Add Remove)deleting it, uninstalling 6.1, and reinstalling it. How does that sound? Also, do I need to run the NetMeeting wizard (apparently, Start--Run--Conf)?

    Thanks

    keith

  4. #4
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    Re: MSN Messenger (6.0.2800)

    Also Mark, I just discovered: there's a Windows Messenger (4.7 in my case) and a MSN Messenger (6.1). Perhaps I should just uninstall the 6.1?? Would they be in conflict?

    keith

  5. #5
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    Re: MSN Messenger (6.0.2800)

    I was thinking along the same lines. It's not wise to have more than one version of a Microsoft program living on your hard drive, so I would try that first: uninstall them both completely, and then install Msessenger 6.x from scratch and see if it resolves the problem.
    -Mark

  6. #6
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    Re: MSN Messenger (6.0.2800)

    What worries me a little (and only a little) is: 1. Windows Messenger 4.7 seems to be part of IE. 2. There's no uninstall for it, so I'd have just to delete the directory, and be uncertain of a complete uninstall. Do you consider this a problem?

    Nonetheless, it's probably safe. Using http://messenger.msn.com/Help/Upgrades.aspx I guess I could always reinstall it, right?

    Thanks

    keith

  7. #7
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    Re: MSN Messenger (6.0.2800)

    I couldn't find a way to uninstall Windows Explorer 4.7, without entirely uninstalling windows explorer, and am disinclined to do so. any suggestions

    keith

  8. #8
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    Re: MSN Messenger (6.0.2800)

    Can you describe the firewall setup at both ends of the connection. MSN Audio can be quite tricjy to get through a firewall.

    Also there is a new version of MSN Messenger 6.1 (6.1.0211) released in the past few weeks, it fixes a security issue as well as other things so would be worth downloading this from the microsoft web site and installing it.

    StuartR

  9. #9
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    Re: MSN Messenger (6.0.2800)

    I have the free zone alarm version. don't know about him. Also does the new Yahoo setup have a firewall: not sure about that. Where would I look apart from calling SBC tech support? But we've been testing by turning off our firewalls (though, as mentioned, I might have an SBC Yahoo one I don't know of or remember

    We had just installed the MSN Messenger, and it was the newest version. What do you think about uninstalling the Windows Messenger 4.7, and how would you do that? And is there any point to activating NetMeeting?

    keith

  10. #10
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    Re: MSN Messenger (6.0.2800)

    I just researched sbc yahoo, and they use ZoneLabs too, so I've only got the one firewall (unless somehow the Windows home XP one got activated: remind me where that is--it is supposed to be off? Also I do have a Router for a home network. But remember: we've been able in certain configurations to get either sound or video to work: just not both. (see above)

    keith

    keith

  11. #11
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    Re: MSN Messenger (6.0.2800)

    Windows Messenger is part of the operating system and Microsoft do not supply a method for deinstalling it (but see <post#=327293>post 327293</post#> for instructions on how to remove it). This is mentioned in the MSN Messenger help topic "About having two Messenger programs on your computer".

    I have seen strange intermittent audio and video connectivity problems for messenger caused by firewalls. Sometimes it works when one participant starts the call but not if the other one does. Start by looking at the MSN Messenger help topic "About connecting from behind a firewall". If your firewall supports uPnP then you can configure this service on your Windows XP system (it is disabled by default). Otherwise try looking at this article.

    There is also a discussion of this issue on the Zone Labs forum, which suggests creating a "Buddies group" whatever that is!

    StuartR

  12. #12
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    Re: MSN Messenger (6.0.2800)

    I had a Lot of Trouble trying to get audio to work with MSN Messenger 6.1.anything. (So have LOTS and LOTS of people). Video always worked, without any problems.

    On my new Dell <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23> I, myself, personally, got audio to work by turning OFF the "QoS Packet Scheduler" - look at this and trundle your way down to the "Audio" heading. Please note that this worked for me, myself, personally, but may not work for you or anyone else. Anyway, there are enough suggestions in the article to keep you busy for some little time!

    Also note that the new, improved version, MSN Messenger 6.2, is due out in two days' time. (Although the article says "Released", it won't let me download it!).

    Good luck!

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  13. #13
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    Re: MSN Messenger (6.0.2800)

    I'll try and devour all of these suggestioins. In the meanwhile, perhaps someone can tell me which programs do work to chat back and forth with a video and audio--we're not wedded to Messenger. We also tried AOL's (Netscapes) AIM, with similar problems. Is Netmetting any better? Suggestions?

    kieth

  14. #14
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    Re: MSN Messenger (6.0.2800)

    NetMeeting is the venerable predecessor to Windows Messenger and/or MSN Messenger, which came originally, I think, with NT4.

    Yahoo Messenger is another possibility.

    But it's likely that if you have a problem with one, you'll have the same problem with all...

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  15. #15
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    Re: MSN Messenger (6.0.2800)

    Well we've got it working, but not certain exactly what helped: here's what we know. 1. I uninstalled 6.1, MSN Messenger (he left his in). 2. He also turned off the QoS Packet Scheduler, but I didn't. In fact I can't: it's grayed out and will only allow an uninstall. 3. I did have to turn off Zone Alarm to get it to function, even though I've got it checked so that Windows Messenger should be allowed for both access and as a server. When ZA was on, things didn't work. 4. We both stayed on Windows Messenger 4.7. 5. Given all of those facts: both audio and video functioned. (Whether it will tomorrow, who knows)

    So, a: why couldn't I uncheck the Packet Scheduler? b. Should we try 6.2? c. Now that it's working, what shall we talk about (it was more interesting when we had to solve this problem !! [img]/forums/images/smilies/smile.gif[/img]

    keith

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