Word crashes with Adobe 6 (Word 2000 SP2)

[jpm]

First of all I appreciate this is not an Adobe forum, however I have a problem with PDFMaker.dot since installing Adobe 6 and hope someone maybe able to shed some light on the problem. This template is located in my Word startup folder and every time I start Word it crashes with a "Winword.exe error". As soon as I remove the PDFMaker.dot from the startup folder Word starts OK. Any ideas?

Thanking you in advance

Kind regards

John

[HansV]

If you also have Norton Anti Virus, make sure the Office Plugin is disabled; this module is superfluous if you have AutoProtect on, and it causes a whole slew of problems. Open Norton Anti Virus, select Options > Miscellaneous. There is a check box to enable the Office Plugin; this check box should be clear.

You might also need a new version of PDFMaker from Adobe. See <!mskb=307410>Microsoft Knowledge Base Article 307410<!/mskb>.

More information might be available on the Adobe Forums.

[jpm]

Hans,

Many thanks for the reply. The problem occurs in version 6 which is the latest. It's weird because if I take pdfmaker.dot out of the startup, Word launches fine. If I then launch PDFMaker.dot from within Word it also starts OK. I can recreate this problem on all PCs. The PCs are running XP SP1, Office 2000 SP2 and Adobe 6. I have also tried disabling Norton's AV but with no joy. Can you think of any way I can automatically launch pdfmaker once Word has started?

Many thanks

Regards

John

[HansV]

I can't test this myself, but you might experiment with a Document_Open event procedure (in ThisDocument) or AutoExec macro (in a standard module) in Normal.dot or in a global template, with this line of code:

AddIns.Add FileName:="C:...PDFMaker.dot", Install:=True

(Make sure to fill in the correct path)

But I'm sure there are Loungers who use PDFMaker.dot, they may have better suggestions.

[Howard Kaikow]

Over the years, PDFMaker has almost always caused problems with Office.

I would expect that the PDFMaker for Acrobat 6 includes code that is not compatible with Office 2000.

[jpm]

Many thanks for this. I have fixed the problem. Basically there was a a second *.dot file in the startup folder that was corrupt I recreated this and copied the appropriate toolbars, *.bas etc..

Regards

John