I have a friend who sends me an email, it is sent and then scanned by Norton, but I never receive it. I have checked my Blocked Sender list, she is not there. The messages are not in my deleted folder. They simply never get here. They show up in her Sent folder. She has my correct email address. She has tried to reply to messages I have sent her - same process, everything looks like it is happening OK but I never receive the message. She is running Windows ME. Any suggestions?