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  1. #1
    Bronze Lounger
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    Word app firing up twice? (word97 sr2b)

    Hiya

    a couple of issues:
    1. for one of our users if he places a file on his local hard-drive - & when he opens the Word file the message is displayed - 'Do you want to revert back to {filename}' -
    we open the file by in Win2000> select the Document>right mouse click & select Open.
    This is the 1st instance of this file being open.There is'nt another session of Word running with that file open in that session. Word hasnt crashed.

    Also if we do the following steps> from lotus notes open an email>select a Word attachment> Launch - the result is when Word fires up the message appears: 'This document is being edited by .....' >click OK - when I then goto the menu Window - Window 1. temp file name eg ~123456.doc then in Window 2. duplicate temp file name eg ~123456.doc (Copy)

    I could be wrong however it appears to be that Word is like opening up the same file twice.I noticed its these messges only occur on Word Startup. IF word is already open & then you recreate the steps - the messages wont appear.
    Can Windows be opening up Word twice?
    Theres only one instance of Winword.exe on his pc.

    2. We also have a document management System. Therefore when we save the file onto his local hard drive - open up the Word file & click on Save or Save As - the document Management system is supposed to take over - & save into DocsOpen. However whats occuring is the Word native save dialog box is displayed.
    Its like when the file is opened in Win2000 - it doesnt Save into DOcsOpen - do you think its a Win2000 issue - perhaps file association thing?

    any ideas?
    diana

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Word app firing up twice? (word97 sr2b)

    First, it might help to compare the Open command string on the problem machine with one on a working machine. (This is the command you find when you fire up Windows Explorer or My Computer and choose Tools>Folder Options...>File Types tab>DOC>Advanced...>Open>Edit...)

    Second, does DOCS Open rely on a customized Normal.dot and/or a global template? Perhaps it is not loading properly? There's a slim possibility taht this is caused by the Open command string (above) blocking templates from loading (e.g., /a), or permission problems with the templates, or macro/template security settings.

  3. #3
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    Re: Word app firing up twice? (word97 sr2b)

    Hi Diana:
    Issue 1: You have temp files on your hard drive that haven't been deleted. Reboot & follow the first step in <post#=197827>post 197827</post#>.
    Issue 2: I don't have Lotus Notes. However, when you open an attachment from Notes, I believe a temp file is created. The best way to view the attachment (& the safest) is to save it to the hard drive, check it with an anitvirus program, & then open it.

    There may be an association issue. See the attachment for how your association should appear.

    Issue 3: Can't help you here as I've never used DocsOpen.
    Cheers,
    Attached Images Attached Images

  4. #4
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    Re: Word app firing up twice? (word97 sr2b)

    Hiya
    I've deleted the Normal.dot but to no avail. I'll check the file associations>on Open command &get back to you.
    Diana

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Word app firing up twice? (word97 sr2b)

    I'm not sure deleting Normal.dot will bring back DOCS Open. I haven't used it for 6 years, so I really don't know. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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