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  1. #1
    3 Star Lounger
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    corrupt normal.dot (2000, on Win XP)

    If normal.dot is causing MS Word to crash (and who really knows) how can I transfer all its settings into the new normal.dot I create? I have a very large and complex normal.dot with a lot of stuff stored there and I need to transfer it all into the new one I create WITHOUT transferring any of the corruption into it.

    [BTW< I already used the 4 tabs in the Organizer to copy all those items over to the new normal.dot -- but the files size is smaller than the old one.... and I don't know if the corruption might have been copied over or not)

    How can I do this? Thanks.

  2. #2
    Plutonium Lounger
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    Re: corrupt normal.dot (2000, on Win XP)

    A non-corrupt recent backup would be handy, of course. <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>

    Lacking that, you'll have to experiment - unless you can make a reasoned guess, it's impossible to say what is corrupt. Rename Normal.dot to, say CorruptNormal.dot. Then start Word, and use Tools | Templates and Add-Ins..., Organize to transfer Styles, AutoText, custom Toolbars and Macros (actually modules). Don't do it all at once, quit Word from time to time to make a copy of the new Normal.dot (Word will automatically create one.)

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: corrupt normal.dot (2000, on Win XP)

    In addition to the automatic save (or prompt to save) when you close Word, you can force a save of Normal.dot at any point by using Shift+Click on the File menu pad, and then choose Save

  4. #4
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    Re: corrupt normal.dot (2000, on Win XP)

    Hans I don't understand your reply. Are you saying that there is no way to know which component in normal.dot is causing corruption? I do not have the luxury of debugging by loading one component at a time -- it may goa week or two without crashing. My problem is that I am working about 12 hours a day x 7 days a week on an extremely important project.


    Thanks for the info on how to save docs -- I know how al=ready - the problem is that this is an extremely intellectually rigorous thing to write and I cannot break concentration to save the docs. ....Altho I have a huge amount of money invested in MS I have grown to hate them....

  5. #5
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    Re: corrupt normal.dot (2000, on Win XP)

    Hi Randy:
    Let me interject something. I realize that it may be inconvenient (things always happen when you're under pressure), but your first post indicates that you don't know for sure what is causing Word to crash. Unless something triggers a good guess (like right after an install of an app) or the same repetitive task causes a crash, the ONLY way to figure it out is by going through the steps in <post#=197827>post 197827</post#>. Otherwise, it will just be a guess.

    And if it turns out that the problem is normal.dot & you don't have a backup that isn't corrupt, then you will have to transfer macros/modules, AutoText entries, styles, a few at a time (one at a time IS best). There's no other way to know what is corrupt. Perhaps what you could do is copy AutoText to one global template, modules & toolbars to another global template & start with a fresh normal.dot (assuming that it is the cause).

    Sorry for the bad news.

  6. #6
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    Re: corrupt normal.dot (2000, on Win XP)

    Thanks for clarifying Phil. In fact, I do not know what is causing the crashes.

    I do know that it has crashed when using docs with two different templates -- however, one is based on the other witha few format modifications.
    I've looked at the post you mentioned -- there is no way I can do all that and meet my deadline. I am a public interest attorney and am working on an appellate brief. If not done on time, not only will my client lose many $$ but a bird species will probably go extinct. I just can't take the time or the risk that (say, that messing with the keys will kill Word entirely or the whole system).

    Thanks, - Randy

  7. #7
    Plutonium Lounger
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    Re: corrupt normal.dot (2000, on Win XP)

    As Phil points out, these things always happen when you're under pressure. But you haven't taken the simple precaution of making backup copies of your Normal.dot; you can't expect us to wave a magic wand and restore it.

    But perhaps the problem is not in Normal.dot at all. Unfortunately, something like Phil's star post is the ONLY way to find out. I feel sorry for you, but that's the way it is.

  8. #8
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    Re: corrupt normal.dot (2000, on Win XP)

    Hans, I don't expect a magic wand and not from volunteers. But how woould a typical user of Word know to back up normal.dot? In fact I do have some backups but they are a few months old and who knows what is in them? I certainly do NOT keep track of every change and the date it was made.

    MS is to blame for all this. And I thank everyone of the volunteers on this Bd for their help.

  9. #9
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    Re: corrupt normal.dot (2000, on Win XP)


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