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  1. #1
    2 Star Lounger
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    Norton AV--Disappointed

    Howdy,
    I'm using Norton AV Pro and after a system scan, I get about 15 files that are mostly adware threats and an occasional security risk. I always get a message "Delete Failed" after attempting to delete these files using the wizard provided. What am I doing wrong? I also use AdAware and Spybot Search and Destroy... Any ideas out there??
    Thanks

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Norton AV--Disappointed

    Delete can fail if a file is in use. You might have to visit the Windows task manager, processes tab, and kill them there before you can delete them. This assumes you can figure out which process is which file. Some of the more targeted tools might do this for you, or edit the registry and other startup files to stop them from starting up in the first place.

  3. #3
    Uranium Lounger
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    Re: Norton AV--Disappointed

    Can you provide an example of the files that are not deleting when you try to use the wizard?
    -Mark

  4. #4
    Uranium Lounger
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    Re: Norton AV--Disappointed

    Quarantine these files first. You should then be able to delete them from the Quarantine section. HTH
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    2 Star Lounger
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    Re: Norton AV--Disappointed

    I can't quarantine. The Reapir Wizards skips Repair and Quarantine and goes right to Delete then when delete fails it goes to Exclude... The file I'm currently trying to delete is "aold[1].hta and I can't kill it. I'm guessing it's something from the kids using AIM...

  6. #6
    Gold Lounger Rebel's Avatar
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    Re: Norton AV--Disappointed

    Go to the Symantec site and search for the specifics. You will most probably find a method to manually repair the problem or they will have a removal tool available for download.
    John
    A Child's Mind, Once Stretched by Imagination...
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  7. #7
    Silver Lounger
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    Re: Norton AV--Disappointed

    Symantec AntiVirus protecting your computer against viruses, worms and trojans, not against spyware and malware. That's why SAV didn't detected such programs running on your computer. Don't be disappointed: it wasn't designed to do it, as Word wasn't designed to create PDF files. The main reason is that spyware does not harm your software installation, only your privacy and use your computer resources. Use Lavasoft Ad-Aware and Spybot Search and Destroy to detect such programs. If removing fails, Spybot prompts you to run a scan after reboot before all programs will be loaded. Do so and use option "Immunize" after cleaning. But don't forget to update file definitions on all your protecting programs (SAV, Ad-Aware, Spybot S&D) before scanning!

  8. #8
    5 Star Lounger
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    Re: Norton AV--Disappointed

    Some of the most current Symantec products have features that Symantec refers to as detecting "expanded threats" and can detect spyware and keystroke logging programs. Go here for more information. And this link for their definition of expanded threats.

    Although I have such a Symantec product monitoring the background, I also run AdAware and Spybot S&D. Heck I'm so paranoid I even have PestPatrol and WinPatrol running. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>. I got PestPatrol free a couple of years ago when I acquired Zone Alarm Pro and find it an excellent tool.

    Cheers, Bob
    Regards,
    Bob

  9. #9
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    Re: Norton AV--Disappointed

    I had a similar experience to yours when my system did its weekly Norton AV (v2004) scan last night. The file it identified was IPIN32.DLL (2 copies) associated with Adware.IPinsight. It also flagged the files for delete and I received the "Delete Failed" message followed by the Exclude option. Nothing was quarantined. I then did a search of the Symantec site, found the following information, and stepped through the processes as indicated. I was unable to find any traces of the Adware program in question, so perhaps, it was just a false-positive... or it really deleted the files and gave an invalid procedure message.

    To be extra sure, I then ran the usual AdAware, Spybot and PestPatrol with nothing being found.

    Cheers, Bob
    Regards,
    Bob

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