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Thread: Nortons Updates

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    Nortons Updates

    Hi All,
    I have a windows XP Pro PC that will not update Nortons AV. It is well within the subscription period, does not expire till Aug 2004. I have just removed the Sasser virus, ( but this is not causing the problem) it has not been updating for at least a month now, the customer said he was away on holiday, no one home to use the PC, but when he tried to update, it wouldn't. Ihave managed to do a manual update by using my own PC to download the latest pattern file and install that way, done a full scan for both viruses and spyware......all clean(now)...

    NOW HERES THE STRANGE PART........you can go to ANY web site you want, no worries APART from any site that has ANYTHING to do with Antivirus software.....Nortons, AVG, Trend...all will not load, comes up with the usual....."page can not be displayed etc", so I tried another customers PC as well as my own on dial up....no worries, straight in..., just this one PC that will not allow ANY antivirus sites......any suggestions?? PS I have also tried removing the AV, cleaning out the reg files etc, of any signs of the program, and reinstalling..still no joy.....pss, no firewalls either. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

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    Re: Nortons Updates

    I'd check that you don't have a virus on the PC... See KenK's wonder-post <post#=296439>post 296439</post#> for software to download, install, update and run. Initially I would try Spybot S&D and Ad-Aware...

    John
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    Re: Nortons Updates

    Hi John,
    Been there done that, I took the hard drive out of the customers PC, ran it as a second drive on my workshop PC, ran nortons, which is fully upto date, also ran both adaware and spybot, and removed all spyware( only had 5) and the drive had no viruses, apart from the sasser which I had removed at the very beginning, I have removed that virus over 20 times in the last 3 days from customers computers, (so I'm geting rather fast at it now .....thats an easy one), as well as running the removal tool from Nortons just to double check, and then a full system scan after a full update, there is no virus's but it seems "odd" that when ever you go to a site that deals with antivirus software, the site wont load..........any other type of site loads fine.

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    Re: Nortons Updates

    Some viruses deliberately try to terminate any antivirus program they find running on the machine, and others try to prevent access to AV websites - hence my suggestion!

    Hope you can find the answer.

    Even though our Internet Mail Gateway server traps 400-500 virus-infected mesages per day, we haven't yet had one infected by Sasser! X-files, or what?

    John
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    Re: Nortons Updates

    Thanks john, the suggestion was good, and I do agree that a lot of the time the spyware and virus removal does wonders, or at least gets you to a working solution. The AV appears toscan ok, just wont update, I ghosted the drive( as a saftey measure) then put the ghosted copy as the master, then attached a known infected drive and scanned it, Nortons did detect and remove the virus on the infected drive. I suspect that the drive will be wiped soon any way as the owner wants to start fresh( his words) so I'll keep looking for a repair, other wise its manual downloads for a short while.

    You must be lucky not to get the sasser......my phone was going nuts with calls for help.....x-files is right <img src=/S/phonecall.gif border=0 alt=phonecall width=45 height=19> ( spooky music) <img src=/S/spook.gif border=0 alt=spook width=15 height=15>

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    Re: Nortons Updates

    No, it is to do with having a properly-configured firewall (nothing to do with email messages, silly me!)

    "The gaps in between major worm break-outs appear to be decreasing, the latest one that has hit in the last week has been the Sasser worm. This worm does not spread by email, but by simply exploiting machines it finds over the Internet that this have a vulnerability in Windows exposed via port 445.

    Microsoft have issued a security bulletin, which is available here. The quick summary is download the correct update for your OS, before you become part of the problem. People running a PC behind a well configured software/hardware firewall or even a NAT router are most likely to be OK, but installing the patch is still advisable."


    John
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    Uranium Lounger viking33's Avatar
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    Re: Nortons Updates

    Kiwi,
    ---------------------------------------------------
    I suspect that the drive will be wiped soon any way as the owner wants to start fresh( his words)
    ---------------------------------------------------
    You may as well do it NOW as later. The time spent trying to track the problem down and fixing it, doesn't sound like it is worth it. ( except for your own satisfaction and knowledge base )

    John, is surely correct in his statement regarding firewalls. ( you mentioned in a pss " no firewall either". I hope that was just for the test period.
    BOB
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    Re: Nortons Updates

    Could some malware have larded up the hosts file with fake addresses for the AV vendor sites?

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    Re: Nortons Updates

    I dont know what the problem was, but its been resolved now as I reinstalled the OS and all the customers data/programs.
    The firewall remark, was wriiten wrong at first, there was a fire wall in place, but I disabled it for a short while to make sure the settings were not affecting the sites from loading.

    Thanks for all the suggestions.

    Kiwi

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