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  1. #1
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    Windows Update - error message

    Anyone help me? On trying to get the Auto Update to work I get an error message saying that it might be something to do with the date and time on my PC and advising me to check it - nothing wrong! Any ideas? I cannot get past this to download the stuff to protect against the Sasser worm. I am running Windows XP
    TIA

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Windows Update - error message

    Can you give us a better description of the error message? Any other numbers associated with it? Or give us a screenshot of the message.

    Have you tried to manually go to Windows update and running it there?

    You are sure your system clock is correct?
    BOB
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    Re: Windows Update - error message

    Hi Bob
    Actual message is 'Windows Update has encountered an error. This may be due to a discrepancy in your computer's time setting' Error message code is 0x800C0008. Have to say have not tried the manual update but concerned that this message will remain for future updates anyhow. Clock is definitely OK. (Have run succesfully loads of times before, have not changed clock since) Thanks for any suggestions.

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    Uranium Lounger viking33's Avatar
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    Re: Windows Update - error message

    Hi Raineb,

    I Googled around for that error message and there are a ton of hits on it, but I ran across this one that mentioned WIndows Update AND the time problem.

    Go to WINUPDATE
    Scroll down to steps 4 & 5 and follow the directions.

    You can see that I am "leery" of the date time entry because the was a time when my system date was changing mysteriously and we never did definitely find the cause for it. ( it hasn't decided to change itself for some time now, so I think I am OK )
    That's why I mentioned if you actually looked at the time settings and checked them in CMOS. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
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    Re: Windows Update - error message

    A lot of people have found that the YEAR is not correct, have you check to see that you have the correct year?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Windows Update - error message

    Edited by WyllyWylly to add URL tag. See the markup help. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Hi DaveA and Bob
    This one gets even wierder! No go with any of the suggestions, but thanks to your idea Bob I searched on Google as you did for the error message - just followed link H off this page - http://www3.telus.net/dandemar/0x800c0005.htm and hey presto, the update worked a treat! Tried it again from my usual route (Start menu, Windows Update) and I get the error message again! At least problem for now is fixed in that I have the updates, but who knows what is causing this??!!

  7. #7
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    Re: Windows Update - error message

    Hi All

    Don't know if you keep a log of these things, but had a reply from the Microsoft Update site (me of little faith didn't think I'd hear from them that quick!) which I copy below - first suggestion was of course to check the time, second to check the language in Internet Options, final solution cracked it - the security certificates had expired - see copy of mail below:

    "I have found that such issue could also occur if the Microsoft Security
    Certificates are expired. I would kindly request you to proceed with the steps
    provided below:

    1. Open Internet Explorer, select Tools, Content, Certificates, and select the tab "Intermediate Certification Authorities". Sort the Certificates by 'Expiration date' and delete the expired Microsoft certificates.

    2. Follow the same method and delete the expired certificates from "Trusted Root Certificates" option. Close Internet Explorer and reboot your system.

    3. Open Internet Explorer, and go to: "https://www.microsoft.com" (the httpS is important.)

    4. You may or may not receive a Warning. If you do then - select "View Certificate" from the security warning message; install the certificate using the Wizard which will appear. Close applications and reboot.

    6. Open Internet Explorer, and go to "https://v4.windowsupdate.microsoft.com/en/default.asp"; A scan will occur. Exit and reboot.

    7. Open Internet Explorer, and go to the regular Windows update site (without the "s") : ttp://v4.windowsupdate/microsoft.com/en/default.asp and check if the issue is resolved or not."

    Hope this helps anyone else with the same problem :-)

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