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  1. #1
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    Flashing & locking up (Office 2000)

    A colleague sent me several files via email, and they are causing problems when I open them. Two are .doc files and two are .rtf files. They open just fine in my Word 2000, but as soon as I click the mouse anywhere, the screen starts flashing and Word locks up. One error message says that the program is waiting for a response from me (as if it was a form or something, which it isn't). I have to Ctrl-Alt-Delete and End Task to get out of Word.

    Other Word documents behave normally. I've run a virus scan on my computer (Norton Anti-Virus with auto update) and it seems to be OK.

    I'm attaching one of the files for you to experiment with.

    Any ideas on what's causing the problem and what to do to stop it? Thanks!
    Attached Files Attached Files

  2. #2
    Plutonium Lounger
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    Re: Flashing & locking up (Office 2000)

    The document opens and behaves normally for me.

    StuartR

  3. #3
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    Re: Flashing & locking up (Office 2000)

    Tried it on Word 2003 and like when Stuart opened the file, it opened & behaved normally. As an experiment I opened the document using Word 2003 "Open & repair" feature then saved the file (attached). Can you open this version?
    Attached Files Attached Files

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    Re: Flashing & locking up (Office 2000)

    Your mention of Norton's AV is possibly related to the problem. I suspect a dialog box loaded behind the open window (Alt-Tab to check for this). Try this post 360559 and follow the link there to find out if this solves the problem.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Flashing & locking up (Office 2000)

    If you change to Normal view using Alt+V, then N (to avoid using the mouse), do they behave properly? Just wondering whether the floating graphic might be causing a problem.

  6. #6
    Uranium Lounger
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    Re: Flashing & locking up (Office 2000)

    Alt+Ctrl+N will switch you to normal view too (as Alt+Ctrl+P will switch to Print Layout view & Alt+Ctrl+O will switch to outline view). <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  7. #7
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    Re: Flashing & locking up (Office 2000)

    Thanks to all of you for suggestions and fix-its. I also discovered a fix myself -- renaming the file (from Windows Explorer) made it behave normally.

    As always, this Lounge is a lifesaver!

  8. #8
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    Re: Flashing & locking up (Office 2000)

    Tony, your repaired version seems fine. Never tried that feature of Word. Will do so on the original troublesome file and see if it works for me.

  9. #9
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    Re: Flashing & locking up (Office 2000)

    Hi Betsy:
    While I can't be sure, if renaming the files cured the problem, I wonder if you have some temp files that are causing problems. Try Step 1 from <post#=197827>post 197827</post#>.
    Cheers,

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