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  1. #1
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    can't uninstall IE (IE 6 SP1)

    Once again I turn to you for help. My IE (on Win XP) stopped working. After retracing my actions I realized I uninstalled one of those "speed-up" programs (from Earthlink) while IE was open, and it must have either removed or corrupted some needed files. IE refuses to go to the requested address, just tells me "page is not available". I am able to properly use Outlook and Outlook Express. I wanted to uninstall the corrupted version, but I cannot even do that, it does not appear in the install/remove box in Win XP. I tried to install a fairly recent copy over the existing files but I am informed that I have an updated version already installed, and I cannot proceed with the installation. Today I downloaded IE6 SP1 from Microsoft. Setup starts, but after checking the files it informs me that the uninstall information is missing or corrupted. I have updated my "spare" computer (Wind 98, I am using it to write this), and have transferred the new information to the Win XP machine, but it still insists the the uninstall info is missing etc. How can I get rid of the corrupted program so that I can install a "fresh" copy and start new? I compared the files, the Win XP IE has all the security updates in addition to the regular files. Any help will be greatly appreciated.

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  3. #2
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    Re: can't uninstall IE (IE 6 SP1)

    After I wrote this I did more reading -- there is so much good info here!! I came across the mention of another browser, checked out Mozilla and downloaded their Firefox program. Yeah! I am back in business. Very easy to use, might even like it better than IE <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23> . But I still would like to know how to correct the other problem.

  4. #3
    Super Moderator jscher2000's Avatar
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    Re: can't uninstall IE (IE 6 SP1)

    Earthlink might have some support information on this.

    I don't recall how the speedup program works, but maybe it added a proxy server to your connection settings? (If you visit Tools>Internet Options...>Connections tab, highlight your connection, and click Settings..., you can see if anything looks wrong there.)

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    Re: can't uninstall IE (IE 6 SP1)

    Since you are running XP, why not try SFC /SCANNOW from Start | Run.? Or try a system restore.

    Joe

  6. #5
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    Re: can't uninstall IE (IE 6 SP1)

    Thanks for the helpful info, also thanks to jscher2000. Joe, I tried to run SFC /SCANNOW, but all I have is a **recovery CD** -- grrrr -- and Windows cannot retrieve the needed info from this one (it tells me I have inserted the wrong disk). I really have to try to get a "regular" Windows disk, always disliked these "recovery" jobs. -- Have tried a restore point but probably didn't go back far enough. On this subject I have a - probably stupid - question: once a program gets uninstalled or some needed files get deleted wouldn't they be missing even in the restore point? Especially after I defragged a few times already?

  7. #6
    Uranium Lounger viking33's Avatar
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    Re: can't uninstall IE (IE 6 SP1)

    From System Restore Help:
    System Restore overview. System Restore is a component of Windows XP Home Edition that you can use to restore your computer to a previous state, if a problem occurs, without losing your personal data files (such as Microsoft Word documents, browsing history, drawings, favorites, or e-mail). System Restore monitors changes to the system and some application files, and it automatically creates easily identified restore points. These restore points allow you to revert the system to a previous time. They are created daily and at the time of significant system events (such as when an application or driver is installed). You can also create and name your own restore points at any time.

    Notes

    Restoring your computer does not affect or change your personal data files. It is a good idea to back up your data files periodically. For example, you might copy your data files to removable media, such as a writable compact disc, once a week.

    it doesn't make any difference if you have defragged or not.
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    Re: can't uninstall IE (IE 6 SP1)

    First, you'll have several restore points. It is up to you to determine which to restore. Generally, you'd pick one right before or shortly before the problems started. You can continue to go back in time as far as you care to. Remember, you could be causing a problem if you restore to a time before a install or update of hotifxes or other products. Restore points have nothing to do with defragging. Second, check out this MS article:
    How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

    Joe

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    Re: can't uninstall IE (IE 6 SP1)

    When one has a "Recover" CD, for their OS, there is normally a "Repair" option when using such. Have you tried this? Just be sure and READ the instructions and/or call your OEM.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: can't uninstall IE (IE 6 SP1)

    Thanks for all your hints. I have been away on a little R & R (Grouper fishing and snorkeling <img src=/S/joy.gif border=0 alt=joy width=23 height=23> -- Since I am able to use Mozilla Firefox - and I really like it! - it wasn't too urgent to fix IE. However, I discovered a few shortcuts which had lost their link. I found the program .exe files in the dllcache and made new shortcuts. But I also lost part of the Paint program; how that happened I have no idea. I never use it so I'm not going to worry about it. I just hope no other program needs these files. -- I tried several restore points but it only tells me that no changes have been made to my system and it cannot be restored. I have the MS instructions on how to adjust the registry so I could reinstall IE 6 but have not done so in view of the other missing files. If I come across some other missing files I guess I'll have to do a reinstall. I can do that with my "recovery" CD. Would like to run the SCANNOW utility but that process cannot access the necessary files on the CD. Am trying to get an answer from the OEM, the CD itself does not have any info on repairs. -- What are your thoughts on re-installing all of Windows XP over the existing files, without formatting? I always thought a clean install would be better -- but I sure hate to start from scratch... Again, thanks for your time and the good tips.

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