Results 1 to 6 of 6
  1. #1
    Star Lounger
    Join Date
    Sep 2001
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Endlessly Looking for Emails (Outlook 2000 SP3)

    Suddenly OL 2K gets hung up trying to connect to the server looking to download my emails.

    It varies between either "Connecting to Server" or "Receiving Message 1 of x", but in either case the message continues - i have let it go for hours sometime - without ever resolving.

    Usually if there is a problem with the Internet or my ISP, OL will resolve with an error message after a set time of trying.

    Also, if I right-click and choose details, I get nothing.

    I checked my emails via the Web on Comcast's site, and there are no unusually large emails or attachments that I can see.

    Any ideas how to troubleshoot this?

    TIA

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Endlessly Looking for Emails (Outlook 2000 SP3)

    Do you have any new or updated virus-checking or spam-filtering software operating on your system that might be causing this? Certainly it's not normal for Outlook to stop functioning for no reason. 'though it has been known to happen. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    If Outlook is going directly to your ISPs server without any intermediate scanning or filtering, then here are some thoughts:

    1. <LI>Check POP3 address/resolution.
      <UL><LI>If you have a numeric IP address for the mail server, this could be out of date.
      <LI>If you have a host name (such as mail.isp.com), then your computer might be having trouble converting that to its current numeric IP address.
    Since you get "Receiving Message 1 of x" this probably is not your problem.

    <LI>Re-create account
    Sometimes the account information, stored in the registry, becomes corrupted for no apparent reason. A common symptom seems to be that no matter what you do, Outlook will not save your password. One common troubleshooting step is to delete your account information (make sure you know the password and all the settings before you do this) and re-create the account from scratch.[/list]Hope this helps.

  3. #3
    Star Lounger
    Join Date
    Sep 2001
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Endlessly Looking for Emails (Outlook 2000 SP3)

    Hi:

    Nothing new on the antivirus front (just definition updates to an existing AV client)

    No spam software or proxy.

    Host name (mail.comcast.net) instead of numeric IP for mail server. Same as it's been for years.

    Deleted and recreated account - no change.

    What to try next?

    Thanks

    Paul

  4. #4
    3 Star Lounger
    Join Date
    Jan 2001
    Location
    Canberra, Australian Capital Territory, Australia
    Posts
    339
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Endlessly Looking for Emails (Outlook 2000 SP3)

    Can you use web access to your mail account with the ISP - you could have a corrupt message messing things up. If so access your account using the browser and delete the offending message. If you can't get to your mail directly, call your ISP and see if they can track it down.

    Another thing is, a lot of posts on this board point to Norton AV as a problem with Outlook, try disabling it or getting other AV software.

  5. #5
    Star Lounger
    Join Date
    Sep 2001
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Endlessly Looking for Emails (Outlook 2000 SP3)

    Karen:

    Affirmative on the web access to my emails. Just read and deleted them all, and launched OL. Again, a non-stop "connecting to server" message.

    Negative on the NAV. I have the AV scanner built into System Suite 5 (Trend Micro I think). Makes no difference if auto scan is on or off - same result with OL.

    ????

    Thanks for your effort to help.

    Any other thoughts out there?

    Much obliged!

  6. #6
    Star Lounger
    Join Date
    Sep 2001
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Endlessly Looking for Emails (Outlook 2000 SP3)

    For those keeping track, my problem suddenly disappeared without any intervention from me. Maybe it was a server connection issue with my ISP, but otherwise, there was no reasonable explanation why it was not working one moment and then fine again the next. This is why I LOVE computers.

    Thanks to all who tried to help.

    Paul

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •