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  1. #1
    Silver Lounger Duchess843's Avatar
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    Installing Windows XP (XP Home Edition )

    I'm asking for help for my husband. He has a custom made PC with 1 GHz AMD Athlon Processor, 512 kb of Ram.. The BIOS configuration: all shadow and caching disabled, per error message instructions.

    Problem: Operating System will not install completley. He got as far as the setup page for Networks, and the computer reboots automatically, he's gotten to that point five times.

    He has formatted and chkd disk severally times. He contacted Microsoft, they can't figure out what's wrong. He was sent a new XP Home CD which he has the same problems with.If some kind soul will help us with this, it will be appreciated. My advice was to throw the *** thing out the window.
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  2. #2
    Plutonium Lounger
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    Re: Installing Windows XP (XP Home Edition )

    Sounds like maybe XP doesn't "like" his NIC. Could he possibly take out the card and try again. If he were able to successfully get an install, he could try adding the NIC later to see what happens. I don't know if he has run MS's compatibility thingie to see what it says about his hardware beforehand - has he?

  3. #3
    Silver Lounger Duchess843's Avatar
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    Re: Installing Windows XP (XP Home Edition )

    Yes Doc, he did use the compatibility list, so the problem isn't with his hardware. The NIC card was removed and the install started. The disaster struck, a message appeared, one that I know you're familair with.

    A problem has been detedted and Windows has been shut down to prevent damage to your computer. If you need the rest of that sad story, I have it written down. I very much doubt that you will. A driver was named which was not on my computer either and I have Windows XP Home. The driver name is WIN32K.SYS.

    So, he's stuck again. What's next?
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Installing Windows XP (XP Home Edition )

    Hi Duchess,
    Googling around for win32k.sys errors produced a LOT of hits ( and a LOT of fixes ) but it seems the most of them mention either memory or video card problems. More were memory related or so it seemed.

    Some of the fixes were to substitute memory sticks ( if you have more than one ); checking the compatibility of the memory with the MB; lowering the memory speed in the BIOS; cleaning and reseating the memory sticks.
    Video cards were related to outdated drivers particularly with NVidia GeForce cards.

    If you strike out with those, I would google for the error code mentioned AND the Win32k.sys in the search criterior.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
    Uranium Lounger
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    Re: Installing Windows XP (XP Home Edition )

    The best course of action is to remove all non-essential hardware including additional RAM sticks and try the install. That means removing/disabling everything except for the video card and a bare minimum of RAM. I would also check for BIOS updates for the motherboard.

    WIN32K.SYS is the Windows kernel. If it won't load, then there are problems elsewhere. Eliminate anything and everything you can and start from scratch.
    -Mark

  6. #6
    Silver Lounger Duchess843's Avatar
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    Re: Installing Windows XP (XP Home Edition )

    I would like to notify Bigolddoc, Mark and Bob that the problem has been resolved. This is how it was done.

    My husband had taken the CD-ROM drive out of his CPU to install a DVD player and a DVD-RW. Late last night after he read Bigolddoc's reply it struck him that he had been having problems with the DVD player. He removed it & re-installed the CD-ROM drive. Windows flew through the installation process.

    I do want to acknowledge that you gentlemen posted some great suggestions, which I will file away for future reference.

    All's well that ends well, so they say.

    Gloria
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  7. #7
    Plutonium Lounger
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    Re: Installing Windows XP (XP Home Edition )

    Really glad that he got it done! And even though I AM old and often say so here in The Lounge, I will take your re-naming me in the fun that I know you intended. Some of my Kentucky friends also refer to me as Big Ol' Doc.
    <img src=/S/heart.gif border=0 alt=heart width=15 height=15> <img src=/S/salute.gif border=0 alt=salute width=15 height=20>

  8. #8
    Silver Lounger Duchess843's Avatar
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    Re: Installing Windows XP (XP Home Edition )

    You know, when I read your name today, for some reason the old popped into my little head. We've contacted each other many, many times and I always nickname you. I don't know you personally but I think you're a sweet, intelligent man. I always have fun when I write to you. I'm glad you weren't offended, I wouldn't hurt your feelings for anything. So, forgive me when I call you by any other name than the one you post with.
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  9. #9
    Plutonium Lounger
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    Re: Installing Windows XP (XP Home Edition )

    As you probably also know from reading here in The Lounge, I'm also an old, former Army sergeant. We used to have a "saying" in the military, something like: "...you can call me anything you like. Just don't call me late for chow!..." Since I readily admit to my age, there was also some entertainer years back who had a line like: "...you can call me Ray, or you can call me Jay, or you can call me Ray Jay, but ya doesn't has ta call me Mr. (whatever his name was)..."

    It's a light topic and the important thing is the PROBLEM was solved. Way ta go! <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>

    Edited to add: Google finds almost anything! The name of the actor is Bill Saluga and for the 70s history buff readers, a sound bite from an old Redd Foxx show.

  10. #10
    Uranium Lounger viking33's Avatar
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    Re: Installing Windows XP (XP Home Edition )

    Al,

    And the name of the guy who you can call anything was Johnson. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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