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  1. #1
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    BSoD error message help...

    I have a new Western Digital 80 GB drive (WD800JB). I've used WD's disk utility to create 3 partitions (C: - 8 gigs, D: - 30 gigs, E: - the rest) and format them as NTFS. I've installed Windows 2000 Pro on it (more than once - more on that momentarily) and I'm getting the following BSoD occasionally:

    STOP: c0000221 {Bad Image Checksum} The image user32.dll is possibly corrupt. The header checksum does not match the computed checksum... (There's more but I'll stop there)

    I first did all of this stuff to the new drive (partitioning it, formatting it, etc.) by connecting it to an existing W2K machine, going into disk manager and creating partitions/formatting from there. When I got the error message I decided to run check disk. It came up with nothing wrong. I re-did the whole things using W2K's partitioning options during setup. I deleted the partitions and recreated them. That didn't work, either. I than used WD's disk prep utility to delete the partitions and recreate them as Fat32 partitions. That didn't work, either. I than used WD's disk checking utility to check the drive for problems. I did a quick test, and extensive test (I think that's what it's called) and than wrote zeroes to the drive. The tests came back saying all was fine with the drive. Not a single error. I've since installed W2K again, and as before all of the latest hotfixes and sp4, and am still having that occasional BSoD come up. It happens at the W2K splash screen with the little blue blocks going across the screen from the to right. Occasionally, when the blocks fill up the bar it happens. It always happens at that spot, too. I went to MS's KB and found this:

    MS KB article 101096

    It says to replace the file user32.dll with a newer version or reinstall Windows. Well, I've reinstalled Windows about four times now and that hasn't fixed the problem... I don't know where I'd get a newer version of that file or how to replace it if I did.

    I guess I can't figure out what exactly is causing the problem. The MS KB says if the problem persists after reinstalling Windows than it's a hardware or network issue. But the WD utility says the drive is fine. This PC worked flawlessly before I installed the drive so I'm a bit lost... any help would be great. Thanks.

  2. #2
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    Re: BSoD error message help...

    If it worked until you got the new drive, I would get a replacement under warranty. This is in keeping with my mantra of reversing the last change you made. Although the software tells you the drive is fine, remember that it is just software and can only do so much. I have had similar experiences with brand new drives, once in a while I will come across a unit that just flat out doesn't work properly.

    If you want to try something before taking the drive out and getting a replacement, make sure you run a thorough CHKDSK and tell it to scan for and correct any bad sectors. If you can get Windows to map which sector is bad on the disk, you may be able to get by - but personally, I would always be wondering when disaster was going to strike.

    A few final thoughts: always set up the new drive in the system that it is going to live in and allow Windows setup to do the partitioning and formatting wherever possible. The reason for this is to ensure that there are no minor discrepancies in the drive geometry; by following these two guidelines you ensure that the operating system has been in control right from the start and you eliminate a lot of variables.

    HTH,
    -Mark

  3. #3
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    Re: BSoD error message help...

    Thanks for the reply. I'm thinking I'll follow your advice and return the drive. Your reasoning sounds solid. Thanks again.

  4. #4
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    Re: BSoD error message help...

    thanks, cowboydawg, for the link. that one shows me how to extract a new copy of the file. i think i'll try extracting the one from the w2k pro cd, and if that doesn't work i might try to do the same with an xp cd and see what happens. i'm planning on testing the memory tonight, too.

  5. #5
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    Re: BSoD error message help...

    This should basically be the same resolution for Win 2000 as it is for WinXP. See STOP: C0000221 - Bad Image Checksum. User32.dll is possibly corrupt. The header check sum does not match the computed check sum

    In short it's going to tell you how to replace the User32.dll file that may be corrupt,,, or to check your Memory Modules.

    CAUSE
    This issue may occur if any of the following conditions exist:
    A damaged file exists in the folder in which Windows is installed, and this file is not overwritten during Setup. For example, if you receive the error message that references the User32.dll file, the User32.dll file may be damaged.
    One or more of the random access memory (RAM) modules that are installed in your computer is faulty, or the RAM configuration is incompatible.
    <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18><IMG SRC=http://www.wopr.com/w3tuserpics/cowboydawg_sig.gif> <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18>

  6. #6
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    Re: BSoD error message help...

    I'd strongly recommend that you not use an XP version. There is no telling what other dependencies might exist. If you still have problems after extracting a new version from the Win2kCD try different memory. If you have more than one stick take one out. Then swap them. If you only have one stick try to find some you can substitute temporarily.

    Joe

  7. #7
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    Re: BSoD error message help...

    The memory tested fine so I don't believe it is that. I couldn't extract user32.dll from the XP cd anyway, so that didn't happen. I spent a couple of hours on this last night. I tried extracting the user32.dll file from two different W2K Pro cd's. I first went into the recovery console and renamed user32.dll to user32.old, than attempted to extract (expand in W2K recovery console) user32.dll from the cd. I wasn't able to expand it into the same folder the renamed file was in. I did expand it into c:, than tried copying it into c:winntsystem32 to no avail. It was quite annoying trying this about three or four times with two different W2K cd's. So I ended up renaming the user32.old file back to user32.dll and the system wouldn't boot into Windows. Haha, funny. 8-) Anyway, I resorted to repairing using an ERD. I first tried it using the ERD and that didn't work. It still wouldn't boot into Windows. So I thought I'd try reparing without the ERD and I had it repair all files it found to be different. That worked, at least it got me back into Windows. I reinstalled sp4, IE 6, etc., but all progs and such things remained intact. I figure I'm going to have to wait and see if the repair process fixed the problem. If I get a BSoD like the last one in the next few days (it shouldn't take longer than that) than I'll know it's not fixed. If this happens I'm going to try installing XP and see if things look okay from that OS.

  8. #8
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    Re: BSoD error message help...

    Glad to see you got it at least comewhat back in business. Most people in the lounge (myself included) would recommend that you do a clean install of XP rather than an upgrade install. You just need to be sure that you've got a good backup of your data, have XP drivers for your hardware, and have program CDs to re-install your applications. A clean install with a format of the installation drive will ensure that you don't carry forward any 'bad stuff' that may be lurking from your current Win2k install.

    Joe

  9. #9
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    Re: BSoD error message help...

    Well, I was thinking if I went the XP route I would install it side by side with W2K, a dual boot scenario. I thought of doing it this way because MS's KB article says one thing to try is reinstalling Windows in a different directory. Well, I've wiped that hard drive clean at least three or four times now and each time I've had this problem crop up, so I figure reinstalling Windows in a different directory won't help, but since XP installs in a separate directory from W2K maybe it would... but maybe not, as you point out. We'll just have to see what happens over the next few days and go from there. I always prefer a fresh install over an upgrade, too. It is much cleaner and works better. I'll keep you updated. Thanks for the help.

  10. #10
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    Re: BSoD error message help...

    By default XP is installed to a different folder than 2k. However, I believe most people would recommend installing to a different partition. You are just asking for trouble having to different OSes co-exist that way. Best of luck in whatever you decide.

    Joe

  11. #11
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    Re: BSoD error message help...

    Now that your back to Windows I wonder If "System File Checker" would help?
    <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18><IMG SRC=http://www.wopr.com/w3tuserpics/cowboydawg_sig.gif> <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18>

  12. #12
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    Re: BSoD error message help...

    cowboydawg, i'm pretty sure i've done that. if i have any more problems i'll give it a try, just in case i didn't.

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