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  1. #1
    Lounger
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    attachments dont arrive (6.0)

    I create a message, attach a file and send the message, all seems fine, but the attachment never arrives at its destination. It is not to do with the security where outlook blocks types of attatchments, the recipient does not have the 'do not allow attachments to be saved or opened...' box ticked and neither do i. Is anybody familiar with this problem? Any help gratefully recieved. Thanks, jules

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: attachments dont arrive (6.0)

    What is the recipient's mail client (e.g., Outlook Express, Mozilla, web site interface)?

    What is the attachment type (e.g., .doc, .pdf, .jpg)?

    Does it matter whether you use HTML format or plain text format?

  3. #3
    Lounger
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    Re: attachments dont arrive (6.0)

    The recipients mail client is outlook express, it's a .ppt type, and it doesn't seem to matter whether its html or plain text. I've checked with the isp and they don't block any attachment type unless it has a virus.

    Thanks

  4. #4
    Uranium Lounger
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    Re: attachments dont arrive (6.0)

    Just a shot in the dark here, but, try scanning the file with your AV software. It's possible that an element of the .ppt file is infected.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
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    Re: attachments dont arrive (6.0)

    Who are the two ISP's involved here, yours and theirs?

    Are you using MS Word as your email editor?

    Is the file shown as attached in your "Sent Copy"?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
    Lounger
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    Re: attachments dont arrive (6.0)

    Thanks, same ISP - a company called Vital. Word is the email editor. Yes the file shows as attached.
    I have just sent the message again to a PC with Outlook, rather than Outlook Express and the file arrived and opened fine! What's that about?

  7. #7
    Lounger
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    Re: attachments dont arrive (6.0)

    Thanks, scanned file and its clear.

  8. #8
    Uranium Lounger
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    Re: attachments dont arrive (6.0)

    Could it have something to do with attachment size restrictions on the Outlook Express account ?? How large is that file ??
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  9. #9
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    Re: attachments dont arrive (6.0)

    The attachment is 1.5MB

  10. #10
    Uranium Lounger
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    Re: attachments dont arrive (6.0)

    Can you put the .ppt file in a .zip file and try to send it that way ??
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