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  1. #1
    New Lounger
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    Bus Contact Manager (for Outlook 2003)

    Hello, I have Outlook 2003 and am trying to install Business Contact Manager for Outlook 2003. It appears to install correctly, but I can't use it. (What I mean is that there is no change in Outlook after the install. I go to help and can't find any reference to Business Contact Manager. Someone told me I should see some new choices/options at the top of the screen after installation.) Searching through Microsoft's web pages, it is suggested that I go to Help and click on About Microsoft Office Outlook and then click on Disabled Items. I am supposed to see that something needs to be enabled. BUT - there are no disabled items. I have tried re-installing it, re-starting the PC. I have un-installed it, then re-installed it, re-started the PC and it doesn't work. <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15> Any ideas would be appreciated!

    Thank you!

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Bus Contact Manager (for Outlook 2003)

    Possibly irrelevant question: Do you run Windows XP?

    I'm guessing (as a 2002 user) that this is a COM Add-in. You can check to see whether it is loaded using the COM Add-ins dialog. In Outlook 2002, you find this dialog by drilling down through: Tools>Options...>Other tab>Advanced Options... button>COM Add-ins... button. If the box refuses to stay checked, this sometimes indicates some kind of big incompatibility. (Hence my possibly irrelevant question.)

  3. #3
    Uranium Lounger
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    Re: Bus Contact Manager (for Outlook 2003)

    In addition to additional menu items, you should also have a BCM Folder created in your folder list. I don't use BCM, but in addition to Jefferson's recommendation, see if there's anything in MS's BCM Troubleshooting page that helps.
    -John ... I float in liquid gardens
    UTC -7ąDS

  4. #4
    New Lounger
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    Re: Bus Contact Manager (for Outlook 2003)

    Thank you <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> for your reply. I am running Windows XP Professional. I looked for the COM add-in as you suggested. I have only one add-in there (Map Point Office add-in) and it is checked. Thus, there are no other add-ins to check. (I also looked on my home PC, another XP Pro box. There are no add-ins to check there either.) Perhaps this will spark another thought on your end?

    thanks,
    Chuck

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Bus Contact Manager (for Outlook 2003)

    My recurring thought is "not yet time to install Office 2003." But, sorry, no thoughts that can help you at this point.

  6. #6
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    Re: Bus Contact Manager (for Outlook 2003)

    I wish that I had not installed it. Maybe you're lucky. After I installed it, Business Contact Manager folders became the default when accessing Outlook contacts. Since I never did figure out how to work with Business Contracts Manager, that meant that I would have to move to the Outlook contacts folder to access my contacts. There is no detailed information anywhere that I have been able to find about how to make Business Contact Manager to all the wonderful things claimed for it in MS's advertising. I have tried for a couple of hours to remove it, and have been unable to do so.

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