Results 1 to 5 of 5
  1. #1
    2 Star Lounger
    Join Date
    Sep 2002
    Location
    the great white north..., Massachusetts, USA
    Posts
    104
    Thanks
    0
    Thanked 0 Times in 0 Posts

    open/not open (OE6/win2000proSP4)

    greetings one and all!

    here's a strange one for you. my husband uses outlook express(hereafter known as OE) for some of his e-mail, but not all (the rest he uses netscape for.) lately, OE has been doing strange things. sometimes it will open perfectly well, he reads his mail, and then it closes fine. other times, when the icon is clicked on, the blue box that says Outlook Express 6 opens, and hovers in the center of the screen, with the hourglass just spinning over it. if cursor is moved away, it becomes the arrow, but over the blue box, it stays the spinning hourglass, AND OE opens no further.

    sometimes the blue box comes up, then we get this message:

    msnmsgr.exe- Application Error

    The instruction at "0x00485cf7" referenced memory at "0x00000000". The memory could not be "read".

    Click on OK to terminate the program.


    so we click on OK and OE closes, without having really opened.

    the other thing that happens is this: when we try to close the non-opening blue box with the spinning hourglass, it won't close. so, the only way out is to log off. when we try that, a box pops up that says End Program- O with Close Now and Cancel boxes to choose from. we generally choose Close Now, and then the shut down continues.

    all this leads me to think that there is some sort of error within OE, but i don't know what. i am wondering if a clean install would do the trick, but i don't know how to uninstall and then reinstall just OE! is it possible to do this? if so, would it help, and could/would you please tell me how to do it? i'm at a loss here. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> it annoys my sweetheart immensely when he can't get at his e-mail. he could do it going through netmail, but that's a PITA. <img src=/S/smash.gif border=0 alt=smash width=30 height=26> oh, i almost forgot: our ISP is verizon DSL, and the beast (our computer) is a P4 2.53GHz, with 512MB memory, 80GB hard drive, audigy 2 sound board, and an nvidia MX440 video card. hope that helps.

    i guess i've explained the problem, so i'll leave it in the capable hands of all you wonderful people here, and wait, patiently, but somewhat anxiously, for an answer. so, until then, thank you for your time, and take care and God bless.

    smiles-
    ladyleadfoot!!!

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: open/not open (OE6/win2000proSP4)

    msnmsgr sounds suspiciously like "MSN Messenger" which probably is a close relative of Windows Messenger. If your husband doesn't use the chat client, there probably is a way to hide it from Outlook Express so that it doesn't try to start it up. Try searching here for the more common Windows Messenger and see if that helps.

  3. #3
    2 Star Lounger
    Join Date
    Sep 2002
    Location
    the great white north..., Massachusetts, USA
    Posts
    104
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: open/not open (OE6/win2000proSP4)

    phil doesn't use MSN messenger or any other chat in the world. i use it, occasionally. why would MSN messenger affect OE? you told me to: "Try searching here for the more common Windows Messenger and see if that helps." where is here? do you mean go to Search here on the site, type in Windows Messenger, and see what comes back? or was there a link that was/is missing? sorry if i seem dense, but this thing has me so in a twist that i am not quite sure i mean, much less what anyone else means, especially someone who is trying to help me! <img src=/S/confused3.gif border=0 alt=confused3 width=45 height=45>

    it's bad enough that i am having problems with this, but now i am being plagued with a problem with Norton Internet Security, too, which is another board all together. ah well.

    thanks for your suggestion. i think i'll go wander over to the Search box and flail away. until the next time, take care and God bless.

    smiles-
    ladyleadfoot!!!

  4. #4
    Uranium Lounger viking33's Avatar
    Join Date
    Jun 2002
    Location
    Cape Cod, Massachusetts, USA
    Posts
    6,308
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: open/not open (OE6/win2000proSP4)

    Hellooooo, ladyleadfoot,
    Good to see you on here again.
    Well first i can suggest a couple of reference points to you regarding OE. ( which is a part of Internet Explorer, IE )
    Check out thread starting with <post#=356039>post 356039</post#> Discussion starts there.

    also read MS KB HERE
    A little on the technical side but you can follow it, step by step.

    msnmsgr.exe is related to Messenger and can also be SPYWARE. See info at Definitions There is also a tester and removal tool to download there.

    You should also be able to terminate the blue box by giving it the "three fingered salute" ( Cntl, Alt, Del, At the same time. ) This gives you the Security screen. click task manager, highlight the running prog and click end task. This sounds harder than it really is and you won't have to log off.

    Curious: Why is hubby using two mail programs?
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: open/not open (OE6/win2000proSP4)

    I think Bob covered most of it. I did mean search in the Lounge, and the reason the chat is relevant is that Outlook Express starts it up automatically. I guess MS thinks mail and chat belong together.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •