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  1. #1
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    Office 2003 (Office 2003 Professional Edition)

    Any idea why I would be getting a brief Windows Installer window whenever I perform any task in Office 2003? I installed the new software about three days ago and have used it extensively. Wouldn't you think all the installations necessary would have been completed?

    PS., I received the same Windows Installer window when I clicked on Check Spelling in this form.
    Barbara<div align='center'></div>

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    When the installer comes up, it can indicate that there is another version of Office, or of one of the Office applications, on your computer (including the copy of Word in MS Works). I'm not sure how to banish the installer without removing the earlier version of Office (or Office application), but I'm sure you will get (or will find on this board) other suggestions.

    Added: The Check Spelling button shouldn't be running any code on your computer, as far as I know. This might need to be escalated to a new thread on the Lounge Matters board if it isn't cleared up soon!

  3. #3
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    Re: Office 2003 (Office 2003 Professional Edition)

    The other explanation can be that you use User Profile with limited rights, without permission to change the Registry. If your Office installation was made from Administrator account without using Installation Mode, some Registry entries must be made for your regular account. The Installer made the changes; however, your account has no permission to save them - that's why it triggers to run the Installer each time you run the Office.

    Repair Office installation from administrator account using Installation Mode (Control Panel | Add or Remove Programs) or just ignore it...

  4. #4
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    Re: Office 2003 (Office 2003 Professional Edition)

    You were certainly right. I tried to uninstall Office XP using the Add/Remove Programs program and I couldn't. I got a message "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package." Say what????

    I decided to install Office 2003 and had no problem since I chose to install over my previous version. Then, I kept getting the "Windows Installer" window pop-up. I didn't even realize that my Office XP version was still listed in my Add/Remove Programs list. I assumed it had been uninstalled by the new software.

    When I discovered Office XP was still on my computer and I still could not remove it, I did a little more research and downloaded the Windows Installer CleanUp Utility. This can be found at http://support.microsoft.com/default.aspx?...1&Product=offxp. The directions for its use are also at that location.

    I ran the CleanUp Utility and, so far, I haven't encountered the Windows Installer window. Also, Office XP is no longer listed among my programs in Add/Remove Programs.

    I offer this long explanation in the event someone else can use this information.
    Barbara<div align='center'></div>

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    Wow, I'm sorry it turned out to be so much work, but it's great that it works properly now and thanks for posting the (gory) details.

  6. #6
    5 Star Lounger jujuraf's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    I have a question regarding how you fixed this. I too get the 'windows installer' coming up but it does this when I do things like deleting a file or folder, not just when I'm in Office. It's weird.

    This only happened after I installed Office 2003 on my laptop but I did NOT replace the existing Office 2002. I only installed Excel 2003 and put it in its own directory. I then later uninstalled Office 2003 and that's when I started to see this problem.

    From your post, I downloaded that Clean-up tool but when I ran it, the warnings said that it'll cause all my programs to be set such that they will need to be reinstalled!!! I ended up canceling it before starting it. I'm confused about how this clean up thing works. Any clues?

    Deb

  7. #7
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    Re: Office 2003 (Office 2003 Professional Edition)

    > I'm confused about how this clean up thing works. Any clues?

    It is intended for use if you need to completely deinstall and then reinstall office. It removes the last traces of office from the first installation, before you start the second one.

    In your case you may well need to deinstall and reinstall Office, but if you don't run the clean up tool then some of your preferences will be preserved across this process. If this doesn't work then you can try again but run the cleanup tool before re-installing.

    StuartR

  8. #8
    5 Star Lounger jujuraf's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    Ah... ok so even tho Office 2003 doesn't show in the Add/Remove Programs list, I still need to run this? When I run the CleanUp tool it shows Office 2002 (XP) so after I did 'remove' I now have to reinstall this again it seems. I neved had this problem on another PC which has Office 97 and Office 2000 installed. Oh well....

    Thanks for the info.
    Deb

  9. #9
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    Re: Office 2003 (Office 2003 Professional Edition)

    Deb, it is really frustrating, isn't it? Our problems seem to be similar. I also did not uninstall OfficeXP prior to installing Office 2003. That was because I was unable to uninstall Office XP.
    After installing Office 2003, everything worked fine AND I kept receiving the message about Windows Installer. That is when I download the CleanUp utility. After running that, my problems seem to have been resolved. This utility removed Office XP and I did NOT have to reinstall Office 2003.
    Good luck and please let me know the results.
    Barbara<div align='center'></div>

  10. #10
    5 Star Lounger jujuraf's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    The CleanUp tool didn't quite work for me. Office 2003 was already uninstalled with Office 2002 still on the computer (as it was my original version anyway). I ran the CleanUp tool, rebooted and *sometimes* still get the Windows Installer when I copy/cut a file or folder. This tool of course wiped out my Office 2002 so I re-installed it from my company's internal IT site.

    I re-read your message and it says to do CleanUp before re-installing Office. In my case, I can't uninstall Office 2002 since its entry in the Add/Remove Programs dialog is grayed out (the Change and Remove buttons are grayed out). This is because my company doesn't want the employees to delete it. Is there another way for me to delete/uninstall Office 2002? <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

    Deb

  11. #11
    Super Moderator jscher2000's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    Seems you need an "eraser" for the Office 2003 install, not the Office XP install. This might not be available yet; after all, who would want to uninstall the latest and greatest version of Office? <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  12. #12
    5 Star Lounger jujuraf's Avatar
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    Re: Office 2003 (Office 2003 Professional Edition)

    Ah, yes you're correct. Why would I want to NOT use the latest and greatest creation of MS?? <img src=/S/sarcasm.gif border=0 alt=sarcasm width=15 height=15>

    Actually the only reason I loaded it was to test my Excel VBA code since I had two users who saw errors when they ran my stuff in this version. I guess I'll just have to ignore this error OR re-install Office 2003. I wonder what's the lesser of the two evils? <img src=/S/blackteeth.gif border=0 alt=blackteeth width=20 height=20>

    Thnx for the info.
    Deb

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