Results 1 to 5 of 5
  1. #1
    2 Star Lounger
    Join Date
    Mar 2001
    Location
    Garland, Texas, USA
    Posts
    140
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Excel stops responding (Excel 2003)

    Excel hangs when trying to change directories or open files on my Mom's computer. It finally responds after about 60 seconds. I looked through the knowledge base, and it refers to Excel 2003 hotfix. Will this help with this issue? She has 512mb RAM and is running WinXP. She does not seem to have any other difficulties with other Office apps. She has the Office Pro 2003 package. Can anyone shed any light on this?

    Thanks!

  2. #2
    Platinum Lounger
    Join Date
    Feb 2001
    Location
    Weert, Limburg, Netherlands
    Posts
    4,812
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Excel stops responding (Excel 2003)

    I guess when the KB suggests a hotfix, that is the way to go. But I haven't had this problem, nor applied the fix, so I have no experience with the problem.
    Jan Karel Pieterse
    Microsoft Excel MVP, WMVP
    www.jkp-ads.com
    Professional Office Developers Association

  3. #3
    2 Star Lounger
    Join Date
    Mar 2001
    Location
    Garland, Texas, USA
    Posts
    140
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Excel stops responding (Excel 2003)

    (Edited by HansV to make URL clickable - see <!help=19>Help 19<!/help>)

    I just want to make sure that the hotfix is applicable. After reading the documentation, it was kind of hard to tell, and you have to contact MS to get it. It says to only use it for that specific problem. http://support.microsoft.com/default.aspx?kbid=833855

  4. #4
    Uranium Lounger
    Join Date
    Jan 2001
    Location
    South Carolina, USA
    Posts
    7,295
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Excel stops responding (Excel 2003)

    There is one fix in that package that could remotly deal with the problem you described. The description specified an .xml file, but it might also happen on .xls files.

    You might also try the things in Jan Karel's Post Here
    Legare Coleman

  5. #5
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Excel stops responding (Excel 2003)

    Before calling Microsoft, check out Jan Karel Pieterse's <!post=Systematic Approach to Behavioral Problems in XL,290455>Systematic Approach to Behavioral Problems in XL<!/post>.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •