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  1. #1
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    Windows Messenger -rtcdll.dll

    I receive the following dialog box Windows Messenger has encountered a problem and needs to close.

    AppName: msmsgs.exe
    ModName: rtcdll.dl

    This box pops up constantly. I have messenger disabled but to no avail.
    Is it missing a dll file? And if so where do I find it.
    I am running Windows XP Home edition.

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Windows Messenger -rtcdll.dll

    How did you disable messenger?

    To remove it from your system, go to: MESS
    OR
    MESS 2
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  3. #3
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    Re: Windows Messenger -rtcdll.dll

    I am not trying to remove windows messenger; I already have it disabled. I am trying to stop the error dialog box from popping up. I am running MSN messenger, but this dialog box is a nuisance. My assumption is to find the rtcdll.dll file and put in in the correct place for messenger to use. As I have researched if you remove messenger then outlook express, whiteboard, etc does not work.

    Sari

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Windows Messenger -rtcdll.dll

    Sari,
    If you are looking for the rtcdll.dll ( not rtcdll.dl ) it should be in windows/system32, and windows/system32/dll cache and windows/servicepackfiles/i386.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
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    Re: Windows Messenger -rtcdll.dll

    Okay the rtcdll.dll is in all three places. Why does Windows Messenger still give the "encountered a problem and needs to close message" When I click for information I get this

    Error Signature
    AppName: msmsgs.ese AppVer 5.0.0.482
    ModName rtcdll.dll
    ModVer: 5.2.4949.1001 Offset 0070f54


    Thanks for helping me

  6. #6
    Uranium Lounger viking33's Avatar
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    Re: Windows Messenger -rtcdll.dll

    The dll file may be corrupt. Try copying it from i386 to the system32 & cache locations.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
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  7. #7
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    Re: Windows Messenger -rtcdll.dll

    now all are set for the rtcdll.dll date of 3/31/2003 with 546kb. Still the problem. I am running windows XP home with 4 users. All windows critical updates are applied. Spybot, Ad-aware and Norton antivirus are clean. This is a strange one that I would like to solve...

    Sari

  8. #8
    Uranium Lounger viking33's Avatar
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    Re: Windows Messenger -rtcdll.dll

    Well there seems to be a problem with MSN Messenger and the version of rtcdll.dll it installs not being compatible.
    Try googling for rtddll.dll and you will see a lot of others who were in the same boat as you.
    This is an excerpt of one.

    --------------------------------------------------------------------------------

    Try this solution. Worked for me. (using Xp, MSN 6. communicating with other 6 users who use Xp pro and 98)

    The problem with version 6....... is most likely caused by a conflict in the versions of rtcdll.dll file that handles most of the IP to IP voice/video streams. Messenger 6 installs a 'bad' version of this file
    and they don't 'click'

    Also downgrading from 6 to 5...the dll from the version 6 install remains there causing the problem. Same for other downgrades from 6. So that won't solve the problem automatically. Removing the dll that 6 installed before downgrading is necessary. But why downgrade ? 6 is ultimately more fun anyway ;-)


    --------------------------------------------------------------------------------

    What to do ?

    For 95/98/ME users...........................

    Search your pc for the file RTCDLL.DLL (located in the c:windowssystem32 folder) check the file version by right clicking the file->properties-versions-file version

    The good file version for 98 etc is 4.0.3599.0 which is installed by 5 as a default. If you have version 5. something rename the file to rtcdll.old and install MSN Messenger 5. It will install version 4.0.3599.0 to your pc. (or get the file (500kb) elsewhere)

    So after replacing the rtcdll.dll in your system32 folder with 4.0.3599.0 version test the voice chat. If it does not work.... ask your counterpart for their operating system and version of the file.

    For XP Pro the good file version is 5.1.2600.0 and others may work also. The person at the other end must search their machine for the file as previously described and also replace it.

    Also testing the 98 rtcdll.dll in XP (backup your file before replacing) can be an interesting experiment. It should not mess your pc, only your messenger and with any luck and "charm" the damn thing will work.

    Tested working voice chat setup (with and without simultaneous video stream) 98 with 4.0.3599.0 version of RTCDLL.DLL and Messenger 6.0.0602 XP Professional with 5.1.2600.0 version of RTCDLL.DLL and Messenger 6.0.0602
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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