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  1. #1
    4 Star Lounger
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    Problem sending attachment (2002)

    Hi, I have suddenly started having the most annoying problem with my emails. I can send and recieve no problem, and recieve attachments, but no longer send attachments. I have not had any major system changes and the attachments are only 500kb - 1Mg, zip files. I mean, I send far bigger from my workplace (same Outlook).

    I have checked through all settings on Outlook, found nothing that would cause this.

    I called my ISP, whose Tech Service told me to turn off my firewall(!!) and that i didnt need the firewall as they don't do anything and stop mail attachments <img src=/S/liar.gif border=0 alt=liar width=25 height=22>

    Cant believe they get away with 'support' like that, I did try and argue my point, that my firewall has been fine up till now, and that i need it etc, I cant believe that this would be the problem as my firewall (McAffee) tells me if anything is being potentailly stopped and gives me options.

    I think it may be their servers as the eror message i get when i try and send attachments is that the SMTP server has not responded. Strange though that I can send normal mails.

    Anyone in the wonderful woody's got any thoughts? <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>
    Thanks,

    pmatz

  2. #2
    Plutonium Lounger
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    Re: Problem sending attachment (2002)

    Not my field, but see if How to Enable Transport Logging sheds any light on the problem.

  3. #3
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    Re: Problem sending attachment (2002)

    Cheers, will have a look at then when i get home. Maybe it will shine some light on whats happening. Nice to speak to you again Hans, not been here for a while, lots of mundane work to be done at the moment <img src=/S/doh.gif border=0 alt=doh width=15 height=15>
    Thanks,

    pmatz

  4. #4
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    Re: Problem sending attachment (2002)

    It is a know factor that McAfee will cause email problems. You might try and disable it and see it you still have the problem. If not you can always turn it back on.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Problem sending attachment (2002)

    Can you send small attachments, or attachments with other extensions, such as TXT or JPG? If it's a problem of size or file type, that would be important to know.

    Also, does it affect all receiving domains, or can you send to some and not others (with or without attachments)? Just trying to rule out a server authentication problem if you are using the same computer for work and home.

    Also might be worth doing an extra virus scan. You can try the free HouseCall online scan to get a second opinion.

  6. #6
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    Re: Problem sending attachment (2002)

    Thanks chapps, well...

    I did try to send email with attachment from outlook with no firewall or antivirus or anything, and it still hangs. I dont think it is McAffee causig the problem.
    I looked at the troubleshooting log that outlook created Hans, but didnt really shed much light on the subject, not to me anyhow.

    I recently started using bluetooth for my mobile phone, this shouldnt have affected any outgoing atachment processes for Outlook though should it?

    It seems that ANY attachment causes my send to fail. I can send normal messages no problem, but as soon as i attach a file ( ihave tried .doc, .zip, .jpg) it stalls and doesnt send!

    I can reciev on all my domains (yahoo, btinternet, wanadoo) just fine, and recieve large and small attachments ( i sent 5meg from work - got it no prob).
    Used the Housecall as well as my own up to date virus scan, nothing found. Ran adaware and no nasties lurking their either.
    I can send files on MSN messenger too, its just the outlook.

    If I could trust the ISP tech support not to fob me off I would ask them whats going on as I am sure it must be their smtp servers. Interestingly I can attach files via webmail and send them no problem, which i will have to do for the time being.

    I guess if I can find someone else with this ISP setup i will see if they get the same problem. I can send attachments with their webmail from the web, would this be th case if their smtp was going wrong?
    Thanks,

    pmatz

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    Super Moderator jscher2000's Avatar
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    Re: Problem sending attachment (2002)

    What settings do you have under:

    Tools > Options... > Mail Format tab > Internet Format...

    <UL><LI>If you use Rich Text format, what do you convert it to?

    <LI>Do you have line wrapping at the default of 76 characters?

    <LI>Do you have UUENCODE unchecked?[/list]Maybe this is irrelevant, hard to say...

  8. #8
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    Re: Problem sending attachment (2002)

    I know - feels like it could be anything! my settings are default there.

    You know when Outlook sends you can look at details, it comes up with 2 sets of processing one a little while after the other. I can only cancel one of them, dont know what this means...

    I provided some screen shots.
    Thanks,

    pmatz

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: Problem sending attachment (2002)

    The SMTP server really should not care about the size of the message or the number of attachments, so if Outlook is packaging it up correctly, this is very strange.

    If you install a packet capture program like Ethereal, you might be able to see the back and forth for a no-attachment message and an attachment message and see if that provides any insight.

    If you run Office's "detect and repair" feature, does it change anything? (It's accessible from Outlook's Help menu, but make sure you've closed up all of your work in all Office applications before running it.)

  10. #10
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    Re: Problem sending attachment (2002)

    Detect and repair has not sorted it - tried that last night [img]/forums/images/smilies/wink.gif[/img]

    this is the message on the errors tab i get


    Task 'Wanadoo - Sending and Receiving' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    Thanks jsher
    Thanks,

    pmatz

  11. #11
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    Re: Problem sending attachment (2002)

    I know I am a new lounger, but I think I might have an idea. I saw this at work once. I had the same problem.
    I would send a .doc, .jpg, or .zip attachment and it wouldn't work, but the day before it worked fine.
    What it was, the network administrators were having a big problem with users accidently sending each other viruses. Viruses love .zip, or .exe files especially.
    So, they went into the filters and outlawed ALL attachments. We can send .doc, and .jpg extensions again, but .zip as well as .exe extensions are still not allowed. You might want to question your support a little more.
    I hope it helps.

  12. #12
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    Re: Problem sending attachment (2002)

    Thanks for that, if it was a problem i was having at work i would definately look into it, but its my home pc, where i am administrator anyhow, and its not through a server or exchange so I dont think thats the problem...

    I googled my 0x8004210B error and found some interesting results, though not cracked it yet [img]/forums/images/smilies/sad.gif[/img] May do a reinstall of outlook.

    This describes the prob anyhow : http://support.microsoft.com/default.aspx?...&Product=ol2002
    Thanks,

    pmatz

  13. #13
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    Re: Problem sending attachment (2002)

    Thanks for pointing what part of McAffee is causing the problem.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  14. #14
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    Re: Problem sending attachment (2002)

    Hi, just thought I would post this, as I have found out what the problem was, and indeed it was to do with McAffee, but not the antivirus, nor firewall!
    There is this thing calle 'Privacy Service', I was sure I tried to send attachments with it off, but just tryed it again, and SUCCESS. so reran config and now all is well.

    Beware the McAffee Privacy Service; keeps your files so private you can't email 'em [img]/forums/images/smilies/wink.gif[/img]

    Once reconfigured its fine though.
    Thanks,

    pmatz

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